VTC Facilitator with Security Clearance - Fort Meade, MD, United States - By Light Professional IT Services

Description

• In-depth understanding of broadcast, VTC (Video Teleconferencing) systems, video and audio streaming technologies.
• Familiarity with GVS structure, operations, policies and procedures.
• Familiarity with Microsoft Teams in an enterprise environment.
• Familiarity with DOD VTC structure, operations, policies and procedures.
• Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
• Solid technical and maintenance skills to perform audio-visual troubleshooting and basic maintenance as well as computer skills in both Windows and Macintosh operating systems.
• In depth understanding of broadcast audio and video, multimedia, VTC (Video-Teleconferencing) systems, video and audio streaming technologies and standards.
• Excellent communication skills, both written and oral.
• Outstanding customer service skills are a must since the VTC Operators will be in personal contact with the end user on a daily basis

• Minimum of 2 years Audio Visual experience Preferred Experience/Qualifications
• Coordinating and managing client schedules, establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness as needed
• Ensuring the facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.
• Ensuring all facility equipment is operational and all equipment downtime is immediately reported to the Control Center and that maintenance response and repair is tracked through completion

• TS/SCI is required