coach/ops mgr trainee - Glendora

Job summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models customer service standards to store associates by following the One Best Way OBWservice model managing customer service initiatives for example store of the community community outreach programs ensuring customer needs complaints are successfully resolved developing action plans correct deficiencies provide process improvement leadership ensure high quality customer experience Drives financial performance sales designated area reviewing evaluating PL Profit Loss statements managing budgeting forecasting controlling expenses in designated business area confirm they indexed sales monitoring ensuring effective merchandise presentation seasonal transitions inventory flow operational processes developing implementing action plans mitigate shrink ensure sales profit goals achieved for business area Provides supervision development opportunities hourly associates hiring training mentoring assigning duties setting clear expectations associate recognition promoting belonging mindset workplace recruiting qualified associates meet staffing needs achieve company growth potential Coordinates completes oversees jobrelated activities assignments developing maintaining relationships key stakeholders supporting plans initiatives meet customer business needs identifying communicating goals objectives building accountability measuring progress achieving results demonstrating adaptability continuous learning

Job description