- Develops each employee to their highest potential to support the success of the departmental structure by identifying individual strengths and areas for improvement to appropriately coach and mentor employees' performance.
- Demonstrates enthusiastic support of corporate mission, core values and long-term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
- Drives delivery of lending service and support functions focused on quality, performance improvement and standardization to improve workflow, reduce costs, enhance member service and increase productivity.
- Empowers and fosters staff to establish and maintain strong working relationships with internal and external partners ensuring a collaborative approach to efficient service and support delivery.
- Leads staff to identify opportunities for continuous improvement within our service and support delivery model and therefore enabling staff to realize how he/she individually contributes to the organization's annual operating plan.
- Leads change by demonstrating enthusiasm and commitment to change processes ensuring the desired result of change is communicated to staff driving an improved employee experience and organizational alignment.
- Partners with internal departments to support and deliver information and documentation for examinations and reviews, including but not limited to, NCUA, Fair Lending, HMDA, external audits and internal audits.
- Directs the identification of areas of operational and compliance risk that could cause monetary, reputable or regulatory damage to the credit union; Leads development and implementation of mitigation and disaster recovery strategies and preparedness.
- Partners with Technology and Vendors to ensure optimization of core and ancillary systems driving simplification and automation.
- Responsible for review and awareness of system parameters related to products and services supported by Lending Services. Work closely with Technology and product owners ensuring system parameters are set to provide desired results.
- Leads and oversees development of efficient reporting processes for ongoing monitoring within the Lending Services teams.
- Develops, monitors and controls budget functions within the Lending Services teams to achieve financial objectives. Provides additional information and support, as needed, for product/service interdependent general ledgers.
- Oversees vendor partnerships and performs vendor management duties for functions required within the Lending Services teams.
- Partners with internal resources to support and drive product development and enhancements to meet organizational goals, including but not limited to development, implementation and testing, as well as, provide information that may affect the present and future planning.
- Perform other duties as needed to support the organization.
- Working knowledge of commercial and consumer loan documentation, legal counsel prepared loan documents and related compliance/regulatory guidelines.
- Working knowledge of post origination support functions and regulations
- Excellent communication skills, ability to simultaneously manage multiple projects in a fast paced environment, maintain confidentiality, exhibit excellent organizational skills and attention to details.
- Analysis, critical-thinking and problem-solving skills to evaluate processes and systems, identify opportunities and develop solutions driving efficiencies.
- Ability to collaborate cross functionally and think strategically to guide development of our services and support model
- Understanding of Allegacy's product, services and policies and procedures.
- Ability to foster a cooperative work and employee development environment; demonstrate performance management skills.
- Microsoft Suite skills required, data mining tools, preferred.
- Managerial, operational, and key internal controls, including development and documentation of ongoing process flows.
- Bachelor's degree from a four-year college or university preferred
- 5 - 7 years of lending experience, commercial loan processing experience preferred
- 4 or more years of management experience in a credit union environment or equivalent combination of education, experience, and management experience.
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AVP, Lending Services - Winston-Salem, United States - Allegacy Federal Credit Union
Description
Allegacy Federal Credit Union
Employee Job Description
Job Title: AVP, Lending Services
Reports To: VP, Service and Support
Role Accountability
At Allegacy, there's a common thread that runs through all of us. It's our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this role will be responsible for the management of loan processing for commercial, small business and home equity loans, as well as, post-origination servicing needs for Allegacy's loan portfolio. The Assistant Vice President (AVP) will plan, direct and coordinate service and support activities ensuring operational efficiency by leveraging our core and ancillary systems and services to meet current and future needs of the organization.
The AVP will ensure that compliance, legal and regulatory requirements are met and will establish and maintain current and effective policies and procedures.
Nature and Scope
The Assistance Vice President (AVP) is responsible for the oversight of Business Loan Processing, Equity and Loan Servicing teams. The incumbent will work towards automating and improving Credit Union functionality, including, but not limited to, loan documentation preparation and review, loan closings with attorneys and title companies, loan funding, renewal and modifications, collateral perfection/satisfaction, post-closing exception monitoring, payment protection claim processing, dispute research, file maintenance and member related requests, maintenance and reporting. This incumbent will facilitate productive partnerships with service providers to enhance and expand systems and services to drive process efficiencies. The incumbent should seek to motivate, educate, monitor and coach staff in pursuit of meeting annual operating plan business objectives.
The AVP ensures that members' needs are met by providing exceptional internal and external service aligned with organizational service goals. The incumbent will work with other department leaders to seek ways to continuously improve operational performance. The AVP will strive to increase capability development of team members through use of educational materials, periodicals, classes / certifications and conferences.
Specific Accountabilities
Full-Time/Part-Time
-unspecified-
Close Date
Exempt/Non-Exempt
Exempt
Location
023 - Allegacy - Headquarters/Westbrook
About the Organization
Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay Grade
None Specified
This position is currently accepting applications.
