- Checking various email in boxes throughout the day
- Checking for voicemails as well as answering incoming phone calls.
- Attend daily operations/stand up each day
- Attend sales meetings and taking notes as needed.
- Attend committee meetings as needed.
- Responsible for ordering of office supplies and mailing of any collateral for tradeshows.
- Create and log all leads
- Merge and prepare contracts
- Manage expense reports for Managers
- Responsible to distribute and route all contracts, addendums, memos, etc to appropriate departments
- Run daily, weekly, monthly reports requested by Manager or Director
- Responsible to oversee site tours, preparing guest rooms, checking event spaces are clean and clear, and assisting with any additional needs from the Sales Manager.
- Responsible for amenities request forms
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all resort and Club services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- High School Diploma or equivalent
- Experience in a previous hotel preferred
- Excellent verbal and written communication skills
- Time Management skills to complete all work in allotted time
- Ability to multi task
- Ability to meet deadlines
- Excellent attention to details to meet both internal and external client needs
- Excellent problem resolution skills
- Be an active team player, self -motivated and working with minimal supervision
- Knowledge of Delphi
- Working knowledge of Infor
- Customer service experience
- Hotel guest billing experience
- Competitive wages
- Paid Time-Off
- Health & Dental Plan
- 401K Company Plan
- Complementary daily meals
- Amazing hotel discounts at our sister properties
- Amazing growth opportunities
- Associate engagement activities & recognition programs
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Sales & Catering Coordinator - Island-inspired boutique resort on Shelter Island - San Diego, United States - Noble House Hotels and Resorts
Description
Job TypeFull-time
Description
Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island.
With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego.
We are excited to welcome a new Sales & Catering Coordinator to our island-inspired resort.As a Sales & Catering Coordinator you are mission control of the event department.
You assist the Sales and Catering team with special event bookings, pre-event details, act as on-site contact, and handle post-event administrative tasks.
Your support providing personalized service to ensure all guest interactions are handled professionally, accurately, and in a timely manner along with your detailed, organized, caring personality will make all the differenceREPORTS TO:
POD Operations Manager & Director of Sales & Marketing
KEY RELATIONSHIPS:
Catering and Sales Managers, POD Operations Manager, Director of Resort Operations, Director of Revenue Management, Front Office Manager, Asst.
Front Office Manager, Revenue AnalystPrimary Job Responsibility:
Provides administrative support to Sales & Catering as well as ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met.
General Job Functions:
To be successful in the Sales & Catering Coordinator position, you do NOT need prior experience
Rather you:
Essential:
Desirable:
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply.
The Kona Kai Resort San Diego is part of Noble House Hotels & Resorts:
a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.
At Kona Kai Resort San Diego, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self.
We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.
We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Salary Description$22.50
