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    HSC Customer Service Representative - Kennesaw, United States - Aaron's

    Aaron's
    Aaron's Kennesaw, United States

    1 week ago

    Default job background
    Description

    **Job ID** 958 **Date posted** 01/24/2022 **Location:** Kennesaw, Georgia We are Aarons - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job it is a career with purpose.

    **This is a part-time position.**

    **Summary:**

    Functions as a customer service-oriented sales person. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful incumbents must be able to remain calm when customers are frustrated and have experience working with computers. Requires multi-tasking abilities by taking sales calls and customer service related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers.

    **Duties and Responsibilities:**

    Processes orders, forms, applications, and requests

    Maintains a positive, empathetic, and professional attitude toward customers at all times

    Assists new and existing customers through the online order process

    Answers calls coming into the center pertaining to various customer service issues

    Takes complaint calls, documents issues that arise at stores, and emails them to upper management

    **Required Education, Experience and Certifications:**

    High school diploma or equivalent

    Sales / Customer Service experience preferred

    Knowledge of customer service principles and practices

    Knowledge of relevant computer applications

    Knowledge of administrative procedures

    Experience with numeric, oral, and written language applications

    Product knowledge

    **Required Skills and Competencies:**

    Computer skills: Windows applications and typing skills

    Strong ability to multi-task

    Bi-Lingual role only: Must be fluent in spoken and written Spanish

    **The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification.**

    **Total Rewards**

    Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation. Part-time team members are also eligible for:

    Paid Sick Time

    Pay on Demand Options

    Employee Retirement Plan (401k)

    Employee Assistance Program

    Financial Wellness

    Discounts

    Matching Gifts

    Community Outreach

    Employee Business Resource Groups

    **About Aarons**

    At Aarons we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

    **Aarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact **

    Aarons is an Equal Opportunity Employer



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