Junior CRM Systems Administrator - Plano, United States - East-West Ministries International

Description

The Junior CRM Systems Administrator will assist staff in the home office and remote locations with technical support of software applications, system integrations, and related technology.

Support includes troubleshooting, diagnosing, and resolving issues within established guidelines. Using policy guidelines, this position is responsible for documenting issues and communicating resolutions using the ticketing system. Independent judgment and initiative is required to plan, prioritize, and organize a diversified workload under pressure and deadlines. A service-oriented mindset and a positive attitude are crucial to the success of this position.

This position is responsible for playing their part to achieve the bigger vision and mission of East-West and for ensuring that all ministry activities are clearly aligned with East-West's Vision, Mission, Values, Faith Goals, Statement of Faith and Biblical principles.

As an ambassador of faith in Christ and rooted in Biblical principles, this position will actively minister to EW leadership, staff, partners and the community in a manner that exhibits Christ-character through personal and corporate spiritual disciplines.

Essential Duties, Responsibilities, and Ministerial Activities
Intrinsic and overarching duties

Steward East-West operations, donations, and assets, recognizing that all must give an account (Proverbs 16:8; Matthew 25:14-30; Luke 12:41-48)

Ensure IT is of the highest level since all work is an offering to the Lord (Exodus 35:4-40:38; Colossians 3:23, 24)

Serve East-West constituents, understanding that serving is of higher importance that personal agendas (John 13:12-15; Philippians 2:3-8)

Assist staff with software applications, system integration issues, and related technology

Training users on software application best practices
Updating users on the status of their incident or service request

Ensure system integrations operate smoothly by resolving errors generated in exception reports
Work with individual staff to gather additional information related to reported issues

Escalate issues when required

Work with vendor support contacts to resolve technical issues
Track issues using ticketing system to ensure high availability of customer support
Lead, attend, and/or contribute to East-West sponsored spiritual formation activities
Education and Experience
Bachelor's degree in Computer Science, Computer Engineering, or Information Systems preferred
1-3 years experience with SaaS (Software as a Service) applications
Working knowledge of CRM applications
Experience troubleshooting software issues and investigating potential problems
Experience with relational databases strongly preferred
Skills and Abilities
Focus and dedication to customer satisfaction
Strong technical, analytical, and problem-solving skills
Strong initiative, self-motivation, and ability to complete tasks on time
Ability to handle multiple priorities with minimal supervision
Ability to listen well to service-related problems and offer help and solutions
Excellent verbal and written communication skills, including proficiency in grammar and spelling
Excellent organizational and time management skills, including proficiency in evaluating and prioritizing issues
Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
Driven to constantly improve Technology Applications support – not satisfied with status quo
Patient and service-oriented
Conscientious with great attention to detail

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