-
Dispatch Services Rep
3 weeks ago
Pronto Heating & Air Conditioning Minneapolis, United StatesJob Description · Job Description · Pronto Heating & Air Conditioning · of · Edina, MN · is on the hunt for a · full-time Dispatch Services Rep / Customer Service Representative (CSR) · to complete administrative duties including customer services, and dispatch responsibil ...
-
Dispatch Services Rep
2 weeks ago
Pronto Heating & Air Conditioning Minneapolis, United StatesJob Description · Job DescriptionPronto Heating & Air Conditioning of Edina, MN is on the hunt for a full-time Dispatch Services Rep / Customer Service Representative (CSR) to complete administrative duties including customer services, and dispatch responsibilities. · Our Reps st ...
-
Customer Service Rep
2 weeks ago
Pine Environmental Services Minneapolis, United StatesJob Title: Customer Service Representative · Reports To: Branch Manager/Customer Service Supervisor · About Us: Pine is the leading provider of rental equipment in the nation for Environmental Monitoring Equipment, Sampling and Safety Supplies, Non-Destructive Testing and Visual ...
-
Fire Service Sales Rep
2 days ago
Johnson Controls International Plymouth, United States Full timeWhat you will do · The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales s ...
-
Softpath System, LLC Minneapolis, United StatesJob Description: · Summary: Responsible for interacting with customers, being the face of the company to the customer and providing a world class customer experience. Provide accurate information in response to inquiries about products and services, and handle and resolve compla ...
-
Customer Service Rep(01913)
3 days ago
Domino's Pizza LLC Minneapolis, United StatesCustomer Service Representative/ Pizza Maker- Dominos Pizza. Our business is growing as our fan base increases Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of Customer Service, University, Se ...
-
Dispatch Services Rep
3 weeks ago
Pronto Heating & Air Conditioning Minneapolis, United StatesJob Description Job Description Pronto Heating & Air Conditioning of Edina, MN is on the hunt for a full-time Dispatch Services Rep / Customer Service Representative (CSR) to complete administrative duties including customer services, and dispatch responsibilities.Our Reps stand ...
-
Dispatch Services Rep
1 week ago
Pronto Heating & Air Conditioning Minneapolis, United StatesPronto Heating & Air Conditioning of Edina, MN is on the hunt for a full-time Dispatch Services Rep / Customer Service Representative (CSR) to complete administrative duties including customer services, and dispatch responsibilities. · Our Reps stand to make a competitive wage o ...
-
HVAC Service Sales Development Rep
3 weeks ago
Johnson Controls International Plymouth, United StatesThe HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and HVAC, Sales, Development, Serv ...
-
Customer Service Rep
3 weeks ago
NuAire Minneapolis, United States** Customer Service Rep** · **Job Category****:** SALES **Requisition Number****:** CUSTO001292 Showing 1 location Fernbrook Location · 2100 Fernbrook Ln N · Plymouth, MN 55447, USA · Fernbrook Location · 2100 Fernbrook Ln N · Plymouth, MN 55447, USA · **Job Details** · * ...
-
Customer Service Rep. 18/hr
2 weeks ago
TEKsystems Minneapolis, United StatesJob Description · Job DescriptionNOW HIRING for Customer Service Reps These positions will be in office. MUST LIVE in MN Please do not apply if you don't reside in MN or do not have the MUST HAVES below · MUST HAVES: · 1 year of customer service experience · Description: · Answer ...
-
Customer Service Rep
2 weeks ago
TEKsystems Minneapolis, United States:Position Overview: · Daily Responsibilities/Job Description: · • Receive inbound and make outbound calls to eligible members to communicate MTM information · • Utilize Prime's MTM process management system to record member specific information · • Assess beneficiary information ...
-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls International Plymouth, MN, US, United States Full timeWhat you will do · The HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and JCI. Focus ...
-
Customer Service Rep
3 weeks ago
TAJ Technologies Inc Minneapolis, United StatesJOB DESCRIPTION · • The Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required. Works directly with physician offices and payers to facilitate patient access to various therapies. Representative ...
-
HVAC Service Sales Development Rep
1 week ago
Johnson Controls Minneapolis, United StatesWhat You Will Do · The HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and JCI. Focus ...
-
Customer Service Rep
4 weeks ago
TEKsystems Plymouth, United StatesSTARTING ASAP Need Call Center or Dispatching experience · Job Description: · Service Dispatchers are responsible for the timely dispatch of Service Requests and Preventative Maintenance Inspections. · Dispatchers will work directly with technicians, field leaders, and use routin ...
-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls Minneapolis, United StatesWhat you will doThe HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and JCI. Focus on ...
-
patient services rep
3 weeks ago
University of Minnesota Minneapolis, MN , USA, United StatesAbout the Job · Patient Service Representative - Somali Speaking · Job Responsibilities · This position is responsible for processing registrations and admitting patients into the clinic for their appointments. These employees will: · Initiate the patient care episode and may hel ...
-
Customer Service Rep
5 days ago
Gallagher Minneapolis, United StatesAbout Us: · Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments ...
-
Customer Service Rep
3 weeks ago
JABRA Corporation Minneapolis, United States**Position:** · Customer Care Representative · **Reports to Title:** · Supervisor/Manager, Customer Care · **Department/Division:** · Customer Care · **Primary Work Location:** · Bloomington, MN · **Job Code/Classification** · Non-Exempt · **Revision Date:** · January ...
Admin - US - Customer Service Rep 3 Customer Service Rep 3 - Minneapolis, United States - Softpath System
Description
Job Description:
Summary: Responsible for interacting with customers, being the face of the company to the customer and providing a world class customer experience.
Provide accurate information in response to inquiries about products and services, and handle and resolve complaints promptly, professionally and with a high degree of accountability.
Skills/Competencies:
Excellent verbal and written communication skills, attention to detail, creative thinker, proven problem solving skills and approach, able to multi-task and prioritize, collaborate and influence effectively within and between departments and have a record for process improvement.
Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook, Oracle, or data entry software. Ability to type 45+ wpm is important.
Excel, V lookups, pivot tables
Major Job Duties and Responsibilities:
Order Entry & Processing. Strategically solve various customer issues in a timely and efficiently manner. Constant follow up with customers, respond to inquiries with full details and support.
Collaborate with other departments to ensure customers are fully supported and are kept aware of progress until problem is fully resolved.
Identify and implement process improvements.Additional Job Details:
1. Primary focus will be to manage and troubleshoot inquiries for Truck, APU, Trailer and Bus product lines. Process Stock Unit Credit Requests and "No Charge" orders
2.
Respond promptly and courteously to all inquiries and answer basic and complex questions regarding billing, parts and substitutes, ordering processes and policies.
Coordinate with Production Plants and Logistics Team for shipment delivery dates.3. Communicate frequently with customers, dealers, and field reps on a broad array of policy and technical questions. Build relationships with key Customers, Dealers and Field Personnel. Communicate effectively in a cross functional team environment, ability to collaborate with departments outside of the Customer Service Team.
4. A motivated self-starter, with the ability to recognize potential issues and own the solution. Ensure tasks are completed within department expectations. (I.e. Credits, Ext warranty orders, stock unit credit requests, re-acknowledgements, manage order movements etc.)
5.
Be able to answer most technical product questions using company resources such as Electronics Parts Catalog, Windchill, our Technical Service and Engineering Teams.
Education/Experience:
3 to 5 years customer service related experience required. A Bachelor's Degree is preferred. HS diploma minimum with right experience.
Relative Experience:
Salesforce, Oracle, SAP
Warehouse or manufacturing type positions
Soft Skill Sets
Detail oriented
Upbeat, professional manner
Can work in a fast-paced environment
Multitasking
Disqualifications:
Only retail type positions
When you think about the top performers on your team, what really makes them stand out from everyone else?
Go-getter, don't wait for direction, take initiative, help other team members, collaborative, willing to take on tasks that aren't "easy"
Duration:
12 months
No current headcount approval, but this position could be a gateway role
Schedule:
Mon-Fri
8-5, flexibility on shift time with communication to manager
No OT
Training Period:
First week onboarding is getting to know team members and roles, shadowing 1:1 to guide through the responsibilities, first system training, then slowly getting into the role more and taking on more responsibilities
Work Environment:
Hybrid, Bloomington, Tues, Weds, Thurs on site
Mon/Friday from home
Position Opening Reason:
Volume
Interview Process:
Phone screen first, formal interview will be on site- panel style.
Comments for Suppliers:
The strongest candidates have worked in companies with warehouse and manufacturing type facilities.