Senior Multi-Site Property Manager - Kansas City
12 hours ago
Job description
The Senior Multi-Site Property Manager will oversee the day-to-day operations of multiple multifamily properties within the portfolio, ensuring smooth onsite management, tenant satisfaction, and financial performance. This role will manage on-site teams, develop operational strategies, and collaborate closely with the Regional Manager to align property management activities with broader company objectives. The Senior Multi-Site Property Manager will serve as a key leader in the organization, balancing team oversight, tenant relations, and property performance.
Key Responsibilities:
Operational Management:
- Oversee the daily operations of assigned multifamily properties, ensuring all sites are managed efficiently and effectively.
- Coordinate with on-site teams to ensure prompt resolution of tenant concerns, high-quality maintenance, and consistent adherence to company standards.
- Implement and enforce operational policies, procedures, and best practices across properties to ensure consistency and efficiency.
Team Leadership & Development:
- Lead, mentor, and support on-site property management teams, including Property Managers, Leasing Agents, and Maintenance Technicians.
- Conduct regular team meetings to ensure alignment with organizational goals and to foster collaboration across sites.
- Provide ongoing training, performance evaluations, and professional development opportunities for team members.
Tenant Relations:
- Foster strong relationships with tenants to enhance retention and satisfaction.
- Ensure tenant requests, concerns, and escalations are addressed promptly and professionally.
- Oversee tenant communications related to policy changes, maintenance updates, or other operational matters.
Financial Management:
- Assist in the preparation of annual property budgets and monitor financial performance, ensuring alignment with company goals.
- Track and analyze property income and expenses, identify variances, and implement corrective actions as needed.
- Partner with the Vice President of Asset Management to achieve NOI targets, maintain occupancy rates, and manage rent collection processes.
Maintenance Coordination:
- Collaborate with the Vice President of Field Operations to ensure properties are well-maintained, compliant with safety standards, and operating efficiently.
- Oversee preventative maintenance programs and coordinate timely responses to repair requests.
- Provide feedback and input on capital improvement projects to align with property management goals and tenant needs.
Reporting & Communication:
- Prepare and present regular reports on property performance, operational updates, and tenant feedback to executive leadership.
- Serve as a liaison between property management teams and the Vice Presidents of Asset Management and Field Operations, ensuring smooth communication and collaboration.
- Monitor compliance with local, state, and federal regulations related to property management, leasing, and tenant relations.
Strategic Planning:
- Partner with leadership to develop and execute strategies that optimize property performance, enhance tenant satisfaction, and achieve long-term portfolio goals.
- Stay informed of market trends, competitive properties, and industry best practices to inform decision-making.
- Identify opportunities for operational improvement, cost savings, and tenant engagement initiatives.
Requirements
Education & Experience:
- Bachelor's degree in Business Administration, Real Estate, or related field. Equivalent experience may be considered.
- 5+ years of experience in property management, with at least 2 years in a leadership role overseeing multiple properties or teams.
- Experience managing multifamily properties is strongly preferred.
Skills & Competencies:
- Proven ability to lead, manage, and develop property management teams across multiple locations.
- Strong understanding of property management operations, including leasing, maintenance coordination, and tenant relations.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and leadership levels.
- Financial acumen with experience in budgeting, financial reporting, and performance analysis.
- Proficiency in property management software (e.g., AppFolio, Yardi, RealPage) and Microsoft Office Suite.
- Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
Certifications:
- Certified Property Manager (CPM) or similar designation is preferred but not required.
Compensation & Benefits:
- Competitive salary commensurate with experience.
- Performance-based bonuses.
- Comprehensive benefits package, including Health, Dental, Vision, 401(k) with company match, and Paid Time Off.
- Opportunities for accelerated career growth and professional development.
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