- $ $42.75/hourly based on experience and background
- Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
- Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
- Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
- Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
- Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
- Technical support and training to Signode Technicians.
- Monitor and manage their schedule service calls for accuracy and completion.
- Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
- Make adjustments and test for proper operation on designated equipment assigned.
- Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
- Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
- Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
- Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
- Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
- Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
- Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
- Prepare comprehensive, non-conformance reports and service bulletins.
- Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.
- Electrical, Mechanical, Blueprints, Schematics and PLC background
- Microsoft Office skills (Word, Excel, Outlook, etc)
- Desirable: Professional course (electrical or mechanical or automation courses).
- Safety and security
- Team player
- Customer Focus
- Decision Making / Judgment
- Independence
- Results-Oriented
- Process Management
- Resourcefulness
- Listening
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Sr. Field Service Tech - Russellville, United States - Signode Industrial Group
Description
Job Description
Job DescriptionDescription/Job Summary
Compensation:
Benefits:
Summary
Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.
Essential Functions
Position Qualifications
Education: High School Degree, Technical or similar College Degree
Experience: 4-5 years of transferable experience.
Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.
