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- Conducts quality improvement inspections within assigned areas of responsibility
- Ensures quality and satisfaction levels are meeting and/or exceeding expectations
- Assures the highest quality of customer satisfaction
- Assists with Training and Development
- Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
- Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
- Leads and participates in a team to ensure the successful completion of assigned tasks
- Responsible for the running and leadership of the shift in the absence of the Supervisor
- When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
- Assists the Supervisor and Shift Manager in the direction and supervision of field employees
- While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
- Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
- Provide leadership and direction to team members
- Relay communication between team members, client, customers and management
- Report performance issues to the Supervisor
- Assist with the training of cleaning team
- Coordinate work assignments
- Assist with making daily and weekly work schedules
- Oversee and perform cleaning operations in assigned building
- Manage security of keys and access cards for the property
- Report work orders for maintenance
- Makes sure premises are secured at all times
- Work with Manager to schedule jobs with Property Manager and cleaning crew to complete the work
- Oversees quality of jobs and confirms completion with Manager
- Provide training to all new hires assigned to the building
- Check supplies, equipment, and chemicals weekly
- Complete order forms completely and accurately
- Coordinate equipment usage and inventories
- Must be 18 years of age or older.
- Customer Service Experience
- 1 yr of similar work experience
Lead Cleaner - Salt Lake City, United States - ABM Industries
Description
Overview
This position is responsible for giving direction, motivation, and guidance to a team of cleaners.
Essential Functions
Responsibilities:
Qualifications
Preferred Qualifications:
Shift: Thursday - Saturday (6:00PM - 6:30AM)
Hourly Pay :
$21.00/HR
*The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits ) | Front Line Team Members | (Programa de Beneficios de ABM)
REQNUMBER:
85461
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.