Member Services Representative - Williams St Suite Cape Girardeau, Missouri, United States
6 days ago
Job summary
The Member Services Representative MSR is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members prospective members and guests.Responsibilities
- Greet members prospective members and guests providing exceptional customer service.
- Handle all front desk-related activities including Answer phones in a friendly manner and assist callers with a variety of questions Check members into the system New member sign-up Take prospective members on tours of the facility Facilitate needed updates to members accounts Respond to member questions and concerns in a timely and professional manner and elevate to management as needed Maintain the cleanliness organization and safety of the club Thoroughly clean sanitize restrooms locker room areas fitness equipment gym floor Stock locker rooms with proper supplies/paper products Report any broken or missing amenities or equipment toilets faucets showers hair dryers gym equipment etc. to management Follow the Lost Found Policy turn in lost member property to management immediately Other responsibilities as asked by management.
Job description
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