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- MANAGE THE PROCESS
Maintain accurate and up-to-date customer accounts for receivable aging.
Reconcile monthly customer statements and credits.
Identify all credit risk accounts daily for collections.
Contact customers to follow up on account status, past due balances, and document communications.
Record promises to pay.
Understand and utilize escalation channels.
Identify and record Bad Debt and Uncollectible dollars for management review.
Ensure statements are sent to all termed customers and delivered in the preferred method/cadence.
Provide invoices to customers.
Maintain customer contact records.
Identify and report non-compliant billing issues that may delay payment.
Provide Call Center support during peak periods.
High Radius collection tool experience.
S4 Hanna preferred. - Associate's degree or at least 4 years industry related collections experience
- Accounts Receivable experience is preferred
- Good understanding of payment options, invoicing, and AR reporting processes
- Proficient in Excel, Word, and PowerPoint
- Well organized, self-directed; requires minimal oversight
- Displays leadership potential
- Advanced problem-solving skills
- Experience with customer relations or customer service functionalities
- Proven track record of collections, including negotiations and other methodologies to secure payment
- Permanent
- Benefits eligible
Credit and Collections Specialist - Denver, United States - Red Bull
Description
Reporting to the Collections Supervisor The Collections Specialist is responsible for a wide range of collection and customer service activities on an assigned customer portfolio, ensuring recovery of due cash, account reconciliation, dispute coordination, meeting RBDC DSO and A/R overdue objectives, and providing field support.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
Your areas of knowledge and expertise
that matter most for this role: