Executive Technical Support Analyst - Mountain View, United States - TEKsystems

TEKsystems Mountain View, United States

4 weeks ago

Description

Are you looking to join a fast paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team? Our client is looking for a dynamic and customer-focused Desktop Support Analyst for Executive Support in their Mountain View headquarters. If you love working in a culture of lean experimentation and rapid iteration, we've got a challenge for you

The role of the Desktop Support Analyst 3 – Executive Support is to assist our most senior level executives (Founder, CEO and direct report staff) and their administrative assistants with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the 'go to' lead technical resource for any and all IT related support requests, e.g. exchange mail/calendar, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a "white-glove" level of support to the senior executives.

Responsibilities

• Serve as primary support analyst for Senior Executive Leadership and Senior Executive Assistants who require complex desktop, remote, video conference and event support.

• Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.

• Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.

• Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed

• Must possess excellent customer service skills and ability to interact professionally with diverse executives, managers and subject matter experts

• Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.

• Ensures established SLAs are met or exceeded specific to response and resolution times

• Contribute to Knowledge Base and keep process documentation up-to-date.

• Proactively take on projects and initiatives with minimal to no supervision.

• Often become escalation point and take over issue resolution from an Analyst 1 or 2 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 1 or 2 skills. May act as a "specialist" in a particular discipline.

• Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements

• Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees

Skills:

Technical support, Customer service, Troubleshooting, Windows, mac, executive support, google suite, Office 365, servicenow

Top Skills Details:

Technical support,Customer service,Troubleshooting,Windows,mac,executive support

Additional Skills & Qualifications:

Responsibilities:

• The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience

• In addition, this Analyst will be looked upon as the 'go to' lead technical resource for any and all IT related support requests, e.g. exchange mail/calendar, mobile devices, desk phones, collaboration and communication services

• Serve as primary support analyst for Senior Executive Leadership and Senior Executive Assistants who require complex desktop, remote, video conference and event support

• Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions

• Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed

• Must possess excellent customer service skills and ability to interact professionally with diverse executives, managers and subject matter experts

• Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents

• Ensures established SLAs are met or exceeded specific to response and resolution times

• Contribute to Knowledge Base and keep process documentation up-to-date

• Proactively take on projects and initiatives with minimal to no supervision

• Often become escalation point and take over issue resolution from an Analyst 1 or 2 if the problem cannot be quickly resolved or requires specialized tech

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Support Analyst

2 weeks ago

CENTRL Inc Mountain View, United States

CENTRL is a super-fast-growing Silicon Valley technology company focused on ThirdParty Risk, Due Diligence, CyberRisk, and Security with offices in the SF Bay Area, NY, Australia, and India. CENTRL's clients include leading companies around the world including several Fortune 500 ...
Computing Support Analyst

1 week ago

InsideHigherEd Stanford, United States

Computing Support Analyst School of Engineering, Stanford, California, United States Information Technology Services Nov 28, 2023 Post Date 99341 Requisition #The School of Engineering · Stanford Engineering has been at the forefront of innovation for nearly a century, crea ...
Decision Support Analyst

3 weeks ago

UCSF Benioff Children's Hospital Oakland Oakland, United States

**Job Description/Summary**: · The Decision Support Analyst will be responsible for providing strategic reporting and information to key stakeholders and hospital leadership. The Decision Support Analyst will analyze operational volumes, expense & service utilization, profitabili ...
Customer Support Analyst

2 weeks ago

CENTRL Inc Mountain View, United States

CENTRL is a quickly growing Silicon Valley technology company focused on Third Party Risk, Due Diligence, CyberRisk, and Security with offices in the SF Bay Area, NY, Australia, and India. CENTRL's clients include leading companies around the world including several Fortune 500 f ...
Computing Support Analyst 1

3 weeks ago

InsideHigherEd Stanford, United States

Computing Support Analyst 1 School of Medicine, Stanford, California, United StatesNew Information Technology Services 6 days ago Post Date 103162 Requisition #Stanford University is seeking a Computing Support Analyst 1 to be under direct supervision, provide technical sup ...
Desktop Support Analyst

6 hours ago

Daily Progress Santa Clara, United States

Alert a friend or colleague to this open position · Desktop Support Analyst · Friend/Colleague Email Address* · Your Name* · Your Email* · Please enter the following text in the box below* · Private & Confidential No Spam · Not ready to apply? No problem. · Send yourself a remi ...
Client Support Analyst I

3 weeks ago

Custom Health Mountain View, United States Full time

Custom Health is currently seeking a highly motivated individual to join our Client Services team as a part-time CSA 1 for weekend coverage. · What we do · Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adh ...
Amazon Sales Support Analyst

3 weeks ago

CrowdStrike Holdings, Inc. Sunnyvale, United States

Amazon Sales Support Analyst (Remote) page is loaded · Amazon Sales Support Analyst (Remote) · Apply · locations · USA - Remote, CA · time type · Full time · posted on · Posted Yesterday · job requisition id · R18102 · #WeAreCrowdStrike and our mission is to stop breac ...
Computing Support Analyst

2 days ago

Stanford University Stanford, United States

Computing Support Analyst · School of Engineering, Stanford, California, United States · Information Technology Services · Post Date Nov 28, 2023 · Requisition # 99341 · The School of Engineering · Stanford Engineeringhas been at the forefront of innovation for nearly a century, ...
Systems Support Analyst

3 weeks ago

BeiGene San Mateo, United States Full time

BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate ...
Systems Analyst Ii Pb

3 weeks ago

El Camino Health Mountain View, United States

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. ...
National Event Analyst

3 weeks ago

Bon Appetit Mountain View, United States

**Position Title**:National Event Analyst** · **Salary**:85,000-100,000 · Our Passion is Food · At Bon Appetit Management Company we are committed to two things, great food and outstanding service At Bon Appetit you won't find our managers referring to a corporate recipe book or ...
Business Operations Analyst

3 weeks ago

Moveworks Mountain View, United States

Finance Mountain View, CA Full Time · **Who We Are**: · Moveworks is the copilot platform for automating employee support, empowering our customer's workforce to converse with all of their business systems through natural language. Powered by the world's most advanced LLMs and ou ...
Director of Product Management, Optics/photonics

3 weeks ago

Lightmatter Mountain View, United States

Lightmatter builds chips for artificial intelligence infrastructure that leverage the unique properties of light for efficient interconnect and computing. If you're a collaborative Product Management Leader who has a passion for innovation, solving challenging technical problems, ...
Desktop Support Analyst

6 hours ago

University of California, Santa Cruz San Jose, United States

· JOB POSTING · Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Join our team · Do you have: · * Experience providing high quality customer-focused Desktop Support? · * Exce ...
Registered Behavior Technician Rbt

2 weeks ago

Tilly Therapy Los Altos, United States Full time

**The Opportunity**: · Are you interested in **helping children **receive the **education and care they deserve**? · Bisla is looking for dedicated, compassionate professionals to provide in-school care for students with special needs. As a Behavior Technician, you'll be responsi ...
Computing Support Analyst 1

3 weeks ago

InsideHigherEd Palo Alto, United States

Computing Support Analyst 1 School of Medicine, Stanford, California, United StatesNew Information Technology Services 3 days ago Post Date 103162 Requisition #Stanford University is seeking a Computing Support Analyst 1 to be under direct supervision, provide technical sup ...
Computing Support Analyst 3

4 weeks ago

Stanford University Palo Alto, CA, United States

Computing Support Analyst 3Stanford, California, United StatesNewInformation Technology Services7 hours ago Post Date103131 Requisition #Immediate opening for a full-time Computing Support Analyst within the Office of the General Counsel (OGC). Responsibilities include serv ...
Client Analyst

1 week ago

Rockefeller Capital Management Mountain View, United States

About Rockefeller Capital Management: · Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultr ...
Computing Support Analyst 1

2 weeks ago

InsideHigherEd Stanford, United States

Computing Support Analyst 1 School of Medicine, Stanford, California, United States Information Technology Services May 07, 2024 Post Date 103162 Requisition #Stanford University is seeking a Computing Support Analyst 1 to be under direct supervision, provide technical supp ...