Operations Supervisor for BTS - Normal, United States - Alabama A&M University

Description

Summary:
This position undertakes transportation planning, coordinate and supervises daily operations, plan and develops bus and bus driver, and charter schedules for Bulldog Transit System (BTS)

Essential Duties and Responsibilities:

• Supervise the bus drivers' daily duties.
• Maintain bus schedules for BTS and work schedules of all drivers.
• Maintain fuel, bus, drive logs both manual and electronically.
• Maintain and track driver driving records.
• Manage electronic information systems also known as Transportation Intelligent Systems (ITS).
• Maintain departmental web page, and social media outlets, such Facebook and twitter.
• Maintain bus/vehicle maintenance records.
• Coordinate with bus/vehicle maintenance shop with scheduling monthly Department of Transportation (DOT) inspections and repairs as needed.
• Serve as a dispatcher, receives and routes telephone/radio calls, as required to maintain a fluid operation.
• Provide assistance as needed to perform bus pre-trip and post trip functions which includes cleaning/sweeping.
• Implement and enforce safety programs, training and DOT/FTA regulations as required by the Federal Motor Carrier Safety Regulatory agency.
• Coordinate driver training and orientation, drug testing program and risk management activities.
• Serve as a customer service representative for the department, answering questions and receiving complaints and concerns regarding operating policies and procedures of BTS.
• Develops and administers customer surveys to determine the level of program activity and quality of services provided by BTS.
• Administer evaluations instruments for bus routes and driver performance.
• Act as a resource person and liaison in coordinating activities and program development with various university entities.
• Investigate/research other university institutions similar to AAMU to identify and adopt best practices.
• Makes recommendations regarding innovative alternative modes of transportation and parking.
• Prepare monthly and quarterly reports as needed.
• Frequently analyze statistical data
• Performs administrative assistant and or secretarial duties/tasks as required or assigned by the director of transportation.

Minimum Position Requirements (including years of experience, certifications, licenses, etc.):

A bachelor's degree in business administration with a concentration in Logistics or Logistics or related field, preferably with one year experience in a university/college campus transit or transportation system and a commercial driver's license (CDL) with passenger/air brake endorsements.

Knowledge, Skills, and Abilities:

• Must possess personal computer skills involving application such as word processing, data base management.
• Must be able to plan, assign and coordinate work; data analysis and make sound decisions, possess excellent verbal and written communication skills.
• Must have an aptitude to manage and coordinate different range of projects.
• Must possess a general understanding of motor vehicle/bus operations and components.
• Must possess the ability to communicate effectively both orally and in writing along with the ability to work with people effectively in resolving conflicts and problems, present a professional appearance always.

Special Requirements:

• This position requires the ability to work flexible hours, nights, and weekends and be on call.
• Outdoor activities.

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