Guest Experience Attendant - St. Louis
3 days ago
Job description
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Come experience great events with us We are looking for energetic part-time employees who love providing excellent customer service. We host a variety of events throughout the year including concerts, family shows, and Billiken's Basketball. Enjoy the benefits of flexible scheduling and the ability to grow within the organization.
A Guest Experience Attendant is an on-call, per event employee who will act as primary provider of direct experience to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed including; usher, ticket taker, suite staff, golf cart operator, elevator attendant, wheelchair attendant, and door guards.
This role will pay an hourly rate of $15.00 to $19.00.
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until May 22, 2026.
About the Venue
This position is based at Chaifetz Arena in St. Louis, MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men's and Women's Basketball teams. The arena has a capacity of 10,600 for basketball and includes 16 suites, Lorenzini's and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts, family shows, and community events.
Responsibilities
- Provide exceptional customer service to all guests.
- Greet guests and scan tickets as they enter the building or section assigned.
- Ensure guest compliance with outside food/beverage, camera, bag, and other building policies.
- Usher guests to their seats and provide directional assistance throughout facility.
- Monitor guest conduct and provide assistance to guests.
- Assist in providing a safe and secure environment for Chaifetz Arena.
- Report any unsafe equipment or situations to supervisory staff immediately.
- Perform crowd control management functions.
- Act as a member of the emergency evacuation team by directing guests to emergency exits.
- Monitor emergency exits and assist guests with special needs.
- Move around to various positions/locations based on event needs.
- Hand out materials to guests as needed for events.
- Follow directions for all event procedures and safety standards.
- Provide excellent customer service assistance to internal and external clients.
- Exemplify the arena's GREAT customer experience philosophies.
Qualifications
- High school diploma, GED or equivalent preferred.
- Must have a demonstrated ability to function in a fast paced, high-pressure environment.
- Exceptional Customer Service experience and skills – outgoing and friendly personality required.
- Possess superior interpersonal and communication skills.
- Ability to work both independently and as part of team, remaining flexible in role.
- Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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