Data Cloud Technical Architect - Indiana, United States - Salesforce

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Data Cloud Technical Architect

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remote type

Home - Based

locations

Indiana - Remote

Texas - Remote

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

JR249738

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Data Cloud Technical Architect
The Data Cloud Technical Architect in Specialized Delivery is a demonstrated thought leader, with cross-industry Data Cloud experience.

Ideally, they are a seasoned data-focused architect who understands the Salesforce platform and has proven success in helping customers unlock data and insights.

They are seasoned in technical and functional aspects of complex Customer engagements and consistently deliver successful Data Cloud focused projects.

This role is in CSG Professional Services and is a part of the Specialized Delivery Data Cloud team. Technical Architects deliver technical solutions to meet the Customer's business and technical requirements.

They focus on the following domains:
Data Cloud, scripting, data management, and integrations. Technical Architects lead the evaluation of options and subsequent presentation and education of the Customer/Partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities
Serve as a Subject Matter Expert for Data Cloud, internally and with Customers.
Act as a strategic advisor helping to unlock data from customers various enterprise systems.
Help/exceed Customer goals and metrics while providing insights on Data Cloud best practices
Ability to work independently and be a self-starter
Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement
Manage multiple strategic clients simultaneously

to meet/exceed utilization target
Become recognized as a valuable and trusted advisor by our Customers and other members of the Data Cloud community, and continue to build a reputation for excellence in Professional Services
Collaborate with the Go-to-Market team to drive continued growth of services, and expansion within accounts assigned
Engage in continued, self-directed professional growth and development

Preferred Qualifications and Skills:
BA/BS degree or foreign equivalent
Relevant Salesforce Data Cloud experience or equivalent Customer Data Platform experience, e.g. Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.
Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus

(Data Cloud Consultant, AI Associate, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
Data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, Marketing Databases (e.g. Adobe)
Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
Data Architect skills and experience such as data profiling, data quality analysis, experience with MDMs and fuzzy matching conventions a plus
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and create sophisticated diagrams and documents
Strong desire and aptitude to learn new technologies quickly and thoroughly
Expertise in gathering and analyzing information related to data integration, subscriber management, and identity resolution
Demonstrated ability to influence a group audience, facilitate solutions and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions and solution presentations
Knowledge of Data Governance and Data Privacy concepts and regulations is a plus
Willingness to travel when needed (expected to be less than 50%)

Leadership Qualities:

PASSION:
Passionate about Customer Success
BEGINNER'


S MIND:
Always learning; approaches each interaction with open mind; great listener and hands-on


LEADERSHIP:
Self-aware and strategic thinker; proficient at building strong relationships


COMMUNICATOR:
Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence


STORYTELLER:
Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message


TEAM PLAYER:
Proficient at collaboration and working with members of a team


URGENCY:
Ability to move fast and drive business value and results


TRUST:
Trusts the company's core values; shows integrity, transparency, and reliability


ADAPTABLE:
Excels in high levels of uncertainty and change


COMMUNITY CHAMPION:
Leads internal initiatives; actively contributes to the Community's knowledge and resource base
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About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well

and

doing good – you've come to the right place.

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