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Customer Service Representative - San Diego, United States - HELP - Hire Healthcare
Description
Job DescriptionJob Description
Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes
Qualifications:
H.S. Diploma, GED or Equivalent
1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance, or other RBO
Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes
Computer skills to include Excel, Word, Outlook and data entry systems
Excellent written and verbal communication skills
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