Onboarding Specialist- Level I - Draper, United States - Alleva

Description

Onboarding Specialist I

Alleva Utah County, Utah, United States (Hybrid)

Job Title: Onboarding Specialist I, New Accounts

Job Purpose: This position is responsible for the successful build, configuration, and implementation of new Alleva customers. Responsibilities include, but are not limited to: activate Alleva products, refine product configurations, remote and onsite product trainings, post implementation support escalation and resolution.

Essential Job Duties:

• Conduct new customer Kickoff program to set onboarding timelines and new customer requirements
• Perform a consultative needs assessment and configure the product to the customers unique processes
• Perform the build and configuration of the customers purchased products based upon the needs of the client
• Perform Basic Project Management roles in tracking and successfully preparing the customer and their site to be ready for their onsite and/ or remote implementation.
• Perform essential communication during the implementation process, project deliverables, and escalate any potential issues / concerns, as necessary.
• May Perform at times online and/or onsite trainings for Alleva customers on various tools within our software platform to ensure they have a clear understanding of the value and capabilities of the software. This training will be more process oriented and help give a clear plan of action on how to navigate the tool in order to perform necessary processes that will ensure the customer success and results from the tools.
• Develop dynamic relationships with various users at each facility to keep them engaged and learning during the launch process.
• During the launch process this person will be responsive and available to ensure all new Alleva customers get the best possible onboarding experience in the market.
• Conduct and facilitate the handoff to the implementation CSM / Trainer

Job Qualifications:

• Education: Bachelor Degree strongly recommended or respective industry experience
• Experience: Must have a minimum of 1-4 years professional experience

Required Skills:

• General knowledge and understanding of the behavioral and mental health industry.
• General and basic understanding of SaaS industry.
• Requires knowledge and experience with Google and Microsoft Office Suite of products.
• Must be able to provide support and communication to an extensive customer base.
• Excellent oral and written communication skills are required. Writing samples may be required upon request.
• Project documentation skills required. Project documentation samples may be required upon request.
• Superior organizational skills and behavior.
• Must have the ability to work in a fast-paced environment.
• Ability to identify business issues/requirements and to solve problems with many variables and unique situations.
• Ability to work independently and creatively.
• Must be able to maintain integrity, minimize confusion and keep control throughout the project lifecycle.
• Must be able to deal effectively with people. Ability to work under pressure is essential.
• Must possess good judgment, initiative, strong work ethic and dependability.

Other Abilities:

• Aptitude to learn technical and compliance information quickly.
• Must be able to demonstrate ability to effectively and clearly deliver information to a range of audiences
• Excellent reasoning and logical thinking capabilities.

Major Business/Professional Contacts:

• May require interaction with vendors and partners

Working and Environmental Conditions:

• Exciting Office Environment w/Hybrid role option (Office location in Draper,Utah)
• Up to 25% travel within the US
• Must have reasonable access to nearby airport

Physical Demands:

Typically requires sitting, speaking, and computer use for extended periods of time. Up to 25% travel may be required.

Compensation:

• Salary: Starting @ $50,000 - $55,000 per year paid twice per month payroll.
• Paid Time Off, Mental health days, Sick days, etc. Flexible scheduling.