Concierge - Fort Lauderdale, Florida, United States
1 day ago
Job description
Overview
South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.
We currently have an opportunity for a well-rounded and seasoned Concierge to join our Pier Sixty-Six Resort team
Responsibilities
- Respond promptly and accurately to all customer inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and hotel practices to ensure a positive guest experience.
- Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming. Handle the storage and retrieval of packages, dry cleaning, and flowers. Coordinate with the valet staff to retrieve guest vehicles.
- Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate.
- Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations.
- Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests.
- Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition.
- Undertake other tasks or projects as assigned by the Management team.
- Provide coverage for other roles during meal periods and in case of emergency.
- Build and establish a strong & professional rapport with guests/residents, maintaining an excellent customer relationship.
- Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume.
- Assist with other tasks as required and where necessary to ensure optimum service to guests
Qualifications
- Les Clefs d'Or is preferred.
- Must have previous luxury hotel experience.
- High school diploma or equivalent; additional education in hospitality management or related field is a plus.
- Proven experience in a similar role, preferably in a hotel or hospitality environment.
- Strong proficiency in using hotel management software and computer systems.
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision and prioritize tasks effectively.
- Attention to detail and accuracy in financial and administrative tasks.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program
- Paid time off/sick time
- Participation in a 401(k) plan with a company match
- Complimentary team member meals
- Complimentary room nights at CoralTree Hospitality managed properties
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort
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