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Organizational Change Management - Wilmington, United States - Blue Skies Consulting
Description
Applicants must reside in the Eastern or Central Time Zone (EST).Prosci Certification and Life Science, Med Device or other regulated industry + Supply Chain and SAP ERP experience is experience highly preferred.
ABOUT BLUE SKIES CONSULTING
Our credo is excellence without compromise. For every engagement. For every client.
Whether a new technology initiative, a crucial process improvement opportunity, or an entire business transformation, having the assurance of a high performing team to deliver success has no substitute.
We are complexity specialists.We integrate strategy and tactics, ensure end-to-end control, and drive results. We orchestrate client success by designing and leading expertly tailored solutions.
Because this is our brand, we are proud to be the go-to trusted partners for the world's leading companies who have come to rely on us to manage their most vital transformation initiatives.
BSC was founded in 2002 by industry veterans with the mission statement of creating a specialized practice for enabling business leaders to succeed at implementing complex transformation projects.
The commitment to that mission and a track record of consistently exceeding expectations has propelled BSC to expand into a national practice, and we continue to invest into new markets and capabilities to better serve our clients.
ABOUT THE ROLE
The
Organizational Change Management (OCM) Lead
is accountable for the planning and delivery of all change management activities within the context of a system deployment or business/technical transformation project.
Depending on the project size, this role could encompass filling a lead role to deliver on a specific area of change management in addition to providing overall governance and project management.
CLIENT DELIVERY RESPONSIBILITIES
The OCM Lead would have the following consulting responsibilities at BSC clients:
Accountable for planning and delivering the overall change management body of work including Stakeholder Engagement & Communication, Operational Readiness, and Training
Lead all Stakeholder Engagement & Communication activities
Identify and map key stakeholders and create overall strategic and tactical communications plan
Utilize available channels such as meetings, message boards, email, video, etc. to deliver messaging
Measure levels of awareness and adoption through surveys/interviews
Identify and mitigate change impacts to the business resulting from the business/technology transformation
Establish and manage a network of change champions
Lead all Operational Readiness activities
Assure the new processes are clearly understood
Establish a Super User Community for post-implementation support
Prepare the business for all cutover and transitional activities
Define/edit clear standard operating procedures
Lead all Training activities including:
Assess training needs and design curriculum
Facilitate the creation of all training materials
Prepare trainers to deliver materials
Plan and execute all logistics to deliver training
Provide governance, oversight, and adherence to the agreed upon strategy or playbook
Act as primary point of contact for change-related activities with the core project team and extended stakeholders
Proactively identify risks and mitigations
Facilitate regular meetings with the OCM team; acts as coach/mentor to team members
Track and reports status
BSC EXPECTATIONS
The OCM Lead would have the following expectations as a BSC employee:
Meet or exceed BSC billable utilization targets
Function as an internal Engagement Manager to drive delivery success and build client relationships
Volunteer and drive internal initiatives within the BSC Journey to Excellence continuous improvement program
Proactively participate in BSC recruiting activities
Meet BSC expectations within the Relationship Sales Program and Targeted Account Selling business development activities
CAPABILITIES
At a minimum, the OCM Lead should have the following key skills.
competency levels and personality traits:
At least 7-10 years of consulting experience (big 4 or equivalent preferred)
Expertise in OCM best practices
Verbal, written, facilitation, and interpersonal interactions at all levels of a global organization
Leadership of change management efforts for large-scale system implementation projects
Team member coaching
Following a prescribed playbook and managing team members to deliver accordingly
Experience in Program/Project Management within global transformational projects
SAFe, Agile and Waterfall methodology knowledge
Leadership roles as part of global complex enterprise software implementations operating in highly matrixed shared service environments
Risk identification and mitigation planning and execution
MS Project planning and execution activities
Regulatory compliance and/or software validation components of a large program initiative
Stakeholder analysis and development of strategic and tactical communication plans
Communication channels such as email, audio, video, in-person meetings, and online tools
Survey design and analysis to gather levels of awareness and adoption of change programs
MS PowerPoint content and creative presentation development
Account/Client Management including identifying leads and opportunities, leading sales pursuit teams, writing proposals and closing business
Exposure to the following areas:
Full technology implementation lifecycle - from planning through ramp up and transitioning the business to a steady state
Document control systems
Process design and delivery of process and technical training
Resource model preparation to support projects
Accomplished in clearly communicating complex ideas in written and verbal form coupled with keen emotional intelligence and polished etiquette to deliver insights, manage conflicts with diplomacy, and influence outcomes.
Mastery of group dynamics, with demonstrated aptitude for promoting collaboration, engagement from team members, and driving team productivityPoised and mission focused leader who can initiate and drive action in ambiguous circumstances
Embraces the role of the servant leader who is passionate about team success, and first to get in the trenches to do the heavy lifting to drive outcomes
Disciplined tactician with proficiency in resolving dynamic problems through agility and flexibility
Personally invested in continuous improvement and innovation
Bachelor's or Master's degree in a related field
Blue Skies Consulting provides competitive compensation tailored to qualifications and experience of each applicant. The annual compensation for this role varies, ranging from $100,000 to $250,000, depending on expertise and years of experience.
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