- Must have strong troubleshooting skills across multiple technologies
- Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
- Analyze, resolve, respond to, and document end user inquiries
- Install desktop/Laptop software using approved tools
- Troubleshoot operating system
- Troubleshoot connection issues with LAN/WAN
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base
- Coordinate hardware warranty repair
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required
- Participate in projects
- Strong understanding and skills in SLA, KPI Management
- Must be able to walk long distances
- Must be able to lift up to 50 lbs without assistance
- Will often work in dirty, hot or cold environments.
- May need to work while kneeling
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deskside support technician - Georgetown, United States - ReqRoute Inc
Description
Job title:DESKSIDE SUPPORT TECHNICIAN LEVEL 2
Location:
Georgetown, KY 40324 ONSITE (no hybrid/remote)
Term:
Contract
Required Skills : 3+ years of Desktop Support experience
Nice to Have Skills:
Leadership
Second Shift Hours: 1PM - 9:30PM
Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.
This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.
The Deskside Level 2 technician reports to a Team Leader or Regional Service Manager but may also take direction from the supported customer as well.
The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player.The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.
Based on the facility type supported, this Level 2 position may also require working variable or flexible shifts (1st. 2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.Required Skills:
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.
ReqRoute, Inc is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
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