- This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
- Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient's medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 6) working with patients to ensure the patient's referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers, ever needed.
- Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time.
- An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
- This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.
- Registers and/or checks patients in/out.
- Handles and reconciles payments.
- Continually monitor and reconcile issues prior to patient visit.
- Processes referral orders and/or pre-authorizations
- Coordinates appointments and ancillary services
- Responds to patient questions regarding routine billing and insurance matters
- Coordinates patient instructional/educational activities.
- An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
- Performs related duties as required
- One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.
-
Patient Access Rep
4 days ago
CommonSpirit Health Silverdale, United StatesIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Ou ...
-
Patient Access Rep
1 week ago
CommonSpirit Health Silverdale, United StatesIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Ou ...
-
Patient Access Rep
3 weeks ago
Virginia Mason Franciscan Health Tacoma, United StatesFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Vascular Associates Clinic in Tacoma, WA. We are looking for an an engaged, energetic Patient Patient Access, Patient, Insu ...
-
Patient Access Rep
3 weeks ago
LHH Recruitment Solutions Tukwila, United StatesPatient Access Rep · LHH Recruitment Solutions is hiring a Patient Access Rep for our large healthcare client located in the Tukwila area. This is a contract position for our client and will be 100% onsite. This role will be focused on keeping patient demographics up to date, ver ...
-
Patient Access Rep
1 week ago
Virginia Mason Franciscan Health Tacoma, United States**Overview** · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franci ...
-
Patient Access Rep
1 week ago
Common Spirit Seattle, United StatesOverview · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan ...
-
Patient Access Rep
1 week ago
CommonSpirit Health Tacoma, United StatesIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Ou ...
-
Patient Access Rep
1 week ago
Virginia Mason Franciscan Health Seattle, United States**Overview** · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franc ...
-
Patient Access Rep
1 week ago
Virginia Mason Franciscan Health Burien, United States**Overview** · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franci ...
-
Patient Access Rep
5 days ago
CommonSpirit Health Tacoma, Washington, United States PermanentOverview: · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Francisca ...
-
Patient Access Rep
3 days ago
Virginia Mason Franciscan Health Burien, United StatesOverview · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan ...
-
Patient Access Rep
4 days ago
CommonSpirit Health Seattle, United StatesIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Ou ...
-
Patient Access Rep
4 days ago
Virginia Mason Franciscan Health Federal Way, United StatesIn 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Patient Access, Patient, Heal ...
-
Patient Access Rep
1 week ago
CommonSpirit Health Belfair, United StatesIn 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Ou ...
-
Patient Access Rep
3 weeks ago
Virginia Mason Franciscan Health Tacoma, United StatesOverview · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Francisca ...
-
Specialty Patient Access Rep Lead
3 weeks ago
Virginia Mason Franciscan Health Seattle, United StatesFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Specialty Patient Access Rep Lead for the fast-paced Franciscan Women's Health Clinic on the Virginia Mason campus in Downtown Seattle. Exciti Patient Access, Patient, Lead ...
-
Specialty Patient Access Rep Lead
3 weeks ago
Common Spirit Seattle, United StatesOverview · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan ...
-
Inside Sales Representative
3 days ago
BrandSafway Seattle, United StatesA leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was ...
-
Bilingual CSR
3 weeks ago
TEKsystems Seattle, United States Full timeDescription: · Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plans ...
-
Vietnamese Call Center
3 weeks ago
TEKsystems Seattle, United States Full timeDescription: · •Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plan ...
Patient Access Rep - Silverdale, United States - Unavailable
Description
Overview
In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.
oh
Responsibilities
Franciscan Medical Group, a part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep for our Franciscan Orthopedic Associates in Silverdale, WA. Come join our patient centered cohesive care team No nights, weekends or organizationally recognized holidays required
Job Summary:
Essential Duties:
Qualifications
Education/Work Experience:
