- 100% on Site
- 1-2 year experience manufacturing and/or distribution
- • Experience in ERP system
Customer Service Representative - Oxnard, United States - AppleOne Employment Services
Description
Our Client is looking for a Customer Service Representative.
This individual will be self-directed and will handle a variety of tasks in an effort to grow the
business and provide total customer satisfaction. The individual will be assigned customers that
have lower volume demand and will coordinate internal activities for this customer base
including forecasting, facilitating pricing changes, account management, and handling any
additional customer requests. This position supports all GMP initiatives establishing customer
satisfaction, continuous improvement and corrective and preventative action.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Sales order process.
• Coordinates shipping schedule and schedules appointments with carrier/customers.
• Work closely with Shipping team to resolve any shipping issues.
• Support outside Sales team with verifying inventory and/or help pull samples for new
and existing projects.
• Process and follow up customer complaints.
• Maintain freight quotes and maintain relationships with trucking companies.
• Maintain Sales order reports daily to ensure orders are released timely, where product is
ready, and customers are contacted (all orders)
• Process storage charges for all orders which have surpassed maximum storage
timeframe.
• Maintains a positive problem-solving approach and positive relationships within the team
environment. Creates reports to share information and knowledge as required.
• Performs other related duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
• Must be able to communicate effectively and professionally in English.
• Excellent written, verbal, and listening skills.
• Excellent knowledge and experience in Word, Excel, Outlook
• Ability to adapt to new processes, products and technologies as required.
• Ability to calculate pricing, freight rates, sales analysis, etc.
• Ability to work within a fast-paced, deadline driven, multi-discipline environment.
• Ability to multi-task, set priorities identifies and addresses problems and meets
deadlines.
• Ability to work effectively with a team in a wide array of plant personnel ranging from
hourly employees to senior management.
• Self-motivated with the ability to work independently in a fast-paced environment with
changing priorities
OTHER REQUIREMENTS:
• Support technical inquiries of both existing and new customers
• Detail oriented and process driven in order to balance timeliness and quality of service
• Must be tactful, courteous, and possess an ability to motivate others and must enjoy
working in a team environment and be willing to contribute to a team's success
• Identify and resolve problems in a timely manner gather and analyzes information
skillfully and maintains confidentiality.
EDUCATION
• Education at the college level, Bachelor's degree strongly preferred; Or Minimum of 3
years' experience in a Sales Service role