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Cedar Falls

    Weekday Opener Part Time - Cedar Falls, United States - Planet Fitness

    Planet Fitness
    Planet Fitness Cedar Falls, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Job Summary

    The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Hours are 4:30am - 10a three days a week.

    Essential Duties and Responsibilities

    Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate needed updates to member's accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    Customer service background preferred.

    Basic computer proficiency.

    A passion for fitness and health.

    Upbeat and positive attitude

    Punctuality and reliability is a must.

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

    Strong listener with the ability to empathize and problem solve.

    Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    Must be 18 years of age or older.

    Physical Demands

    Continual standing and walking during shift.

    Continual talking in person or on the phone during shift.

    Must be able to occasionally lift up to 50 lbs.

    Will occasionally encounter toxic chemicals during shift.

    Other

    Employee Recognition Program

    Advancement Opportunities

    Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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