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    Policy Processor I - Louisville, United States - Kentucky Farm Bureau Insurance

    Kentucky Farm Bureau Insurance
    Kentucky Farm Bureau Insurance Louisville, United States

    2 weeks ago

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    Description

    Job Title: Policy Services Analyst

    Company: Confidential

    Overview:

    • Analyze and process policy changes, reinstatements, and cancellations via multiple data entry systems.
    • Ensure accurate and complete information is obtained prior to processing and that all data is properly entered and formatted.
    • Correct nightly batch cycle errors and solve problems as they arise.

    Responsibilities:

    • Gather complete information by consulting with agents and underwriters.
    • Research transactions and determine appropriate actions to resolve outstanding transactions.
    • Process PolicyCenter and BillingCenter activities that require manual intervention.
    • Research payments and process refunds accordingly.
    • Review and process account bill diaries, contacting agencies when necessary.
    • Perform system maintenance and updates.
    • Conduct system testing on defects and enhancement projects.
    • Process Commercial Audits, calculate amounts due, and refund amounts.
    • Cross-train in various areas of the Policy Services department.

    Job Specifications:

    • Physical demands: Sitting; Grasping; Normal vision/hearing (with or without correction).
    • Mental demands: Prolonged concentration; Analytical reasoning.
    • Environmental factors: Standard office lighting, temperature, and noise.
    • Equipment: Computer; Telephone; Calculator; Copier.

    Qualifications:

    • Bachelor's Degree preferred or prior processing experience.
    • Data Entry skills required.
    • Good decision-making abilities and problem-solving skills.
    • Strong verbal and written communication skills.

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