IT Customer Experience Specialist - Jones - beBeeCustomerService

    beBeeCustomerService
    beBeeCustomerService Jones

    3 hours ago

    Job title: IT Service Desk Analyst

    Description

    Job Title

    An IT Support Specialist role with our team is available.


    Job Description:


    This position will provide high-quality customer service to users of the IT services, ensuring alignment with business goals. The responsibilities include resolving incidents efficiently according to Service Level Agreements (SLAs), assessing and fulfilling service requests promptly, identifying potential underlying problems to determine root causes and suggest improvements, collaborating closely with internal IT functions and third-party suppliers for successful outcomes, proactively managing the application landscape for availability stability performance.




    • Proficient in desktop/laptop hardware network configurations MS Office Suite.
    • Experienced in Windows telephony technologies VoIP SIP Familiarity Active Directory Entra Admin Center Azure Office 365 Knowledge Autopilot SCCM anti-virus/encryption technologies Strong interest LAN/WAN networking skilled hardware installation Flexible work outside core hours committed customer-first support approach capable clearly documenting technical concepts effective team player individual initiative driven detail-oriented managing customer expectations Understanding ITIL principles experience continuous service improvement knowledge root cause analysis plus familiarity electricity industry desirable Key Accountabilities providing excellent service every time resolving incidents updating Service Desk system regularly upon resolution enhancing service requests following best practices identifying improvement opportunities determining root causes improving services assigned tasks managed completed on time supporting through mentoring developing junior members enhancing knowledge within Service Delivery function seeking improvement opportunities collaborating internal IT third-party suppliers achieving successful outcomes first-line support including Desktop laptop mobile device user management software hardware Rewards benefits making difference career Drax included face-to-face interview phone conversations verify application details person been speaking contact.
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Jones