FCM - Account Support Specialist - Philadelphia, USA - Pennsylvania - USA

Account Support Specialist · FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. · Ranked as one of the world's top five travel management companies, it has a business network in over 97 ...

Job description

Account Support Specialist

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

FCM Travel Solutions is a leading Corporate Travel Management Company blending a truly global presence with local, flexible, and personalized service. As an Account Management Support Associate you will be working to support a defined group of customers who have varying travel program needs and present an opportunity to grow FCM's products and services. You'll receive daily requests from your customer base seeking assistance across their travel program which provides an ideal environment for you to create value and build relationships. You will also support the wider Account Management group with varying tasks such as product campaigns, quarterly business reviews and reporting request. Each day will bring new tasks and the ability to learn about larger and more complex customer programs that will support you in your development journey.

Account Management Support provides an exceptional learning environment for associates to gain knowledge and skills in account management, Microsoft Power BI and the wider corporate travel industry. If you have the aptitude, a great attitude and want to start a career in corporate travel; this role might be right for you

Key Responsibilities

• Manage a portfolio of customers through a centralized Account Support Inbox
• Work with internal teams, including operations, technology, product and finance to drive a common service delivery to the client
• Provide ad hoc reporting or establish subscription for customers
• Proactively identify opportunities with customers for leakage, technology adoption, consulting or M&E needs
• Coordinate customer requests not limited to OBT changes, policy configuration, unused ticket management, rate and fare audits, and other customer needs
• Work with Account Managers to assist on Business Reviews and customer projects
• Support the Account Management Team with ad hoc tasks for business campaigns
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 1+ year in a direct customer facing role (travel industry experience preferred)
• A passion for customers and driving success
• Good verbal and written communication skills
• Demonstrated ability to use data and analytics to support customer and business outcomes
• A flexible and proactive mindset
• A great attitude and willingness to learn
• Exposure and experience with the Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams, SharePoint and PowerBI)
• Experience using Salesforce

Work Perks - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SM1#FCM#LI-Onsite

Location – Philadelphia, PA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at

For this position, we anticipate offering an annual salary of $55,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Before applying to any internal position you must have been with the company or your current role for a minimum of months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)