- Coordinating activities and daily operations of an Orthopedic surgical team. Conferring with surgical team physicians and staff to provide technical advice, problem-solving assistance, and answering questions about the program and its goals. Referring inquiries to others as needed.
- Scheduling appointments and meetings and maintaining personal calendars for surgeon(s). Managing away schedules, assisting with rescheduling clinics, as needed.
- Reserving meeting locations, ordering supplies and equipment, and preparing meeting agenda and other materials. Preparing travel arrangements as necessary. Facilitating travel and expense reimbursement for physicians.
- Collaborating with the Department's Patient Experience Representative and Call Center teams, providing clinic appointment, peer-to-peer, and telemedicine scheduling services for surgical team's patients. Directly troubleshooting patient/family inquiries (school notes, letters of medical necessity, FMLA, Physical Therapy plans of care, etc.) and/or referring patient/family to appropriate resources for further assistance and support.
- Liaising with other BCH Departments (e.g., Patient Financial Services, Radiology) and outside clinics/hospitals to resolve delays and errors and ensure appropriate authorizations are obtained, and outside images and medical records are collected.
- May assist in planning workshops, meetings, or conferences; coordinating logistics, scheduling, and faculty/participant communications.
- May review applications, processes or other program documents in conjunction with supervisor/surgeons to determine acceptance or make decisions pertaining to program changes and improvements.
- May assist in the coordination of recruitment efforts.
- Drafting written communication and promotional literature in conjunction with team physicians and BCH and Department Marketing personnel.
- Other administrative and programmatic duties as assigned.
- Associate's degree and two years of relevant experience.
- Good verbal and written communication skills
- Ability to command respect from others
- Conflict resolution skills to facilitate positive interactions with the organization
- Organizational skills to effectively organize workload, manage time and resources and schedule and prioritize projects.
- Independent Thinking skills to provide persistence and determination in the execution of the position requirements.
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program coordinator ii- orthopedic surgery - Boston, MA, United States - Boston Childrens Hospital
Description
Job Posting DescriptionResponsible for coordinating and performing complex and varied administrative tasks requiring independent action and the setting of priorities and procedures; implementing effective operational/administrative policies and procedures specific to the achievement of the objectives of the program. Confers with staff and others to provide patients with technical advice, problem solving assistance; refers inquiries to others as needed. Supports physician team with coordination of patient appointments, authorizations and other logistics, as needed.
The Program Coordinator II shall be responsible for:
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