Director of Salesforce Transformation - Hoffman Estates - PartsSource Inc.

Description

PartsSource is the leading technology and software platform for managing mission‑critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About The Job Opportunity

The Director of Salesforce Transformation is responsible for leading the organization's comprehensive transformation of , establishing it as the unified platform for Sales, Marketing, Customer Support, Customer Success, Finance, and Accounting. This position drives the end‑to‑end transformation process by developing strategy, directing a cross‑functional execution team—including Salesforce Administrators, Developers, Business Analysts, and Project Managers—and ensuring robust integration with Product, Engineering, and Quality Assurance teams.

What You'll Do

• Own the roadmap for Salesforce modernization, aligning initiatives with enterprise goals (growth, efficiency, CX).
• Act as the executive sponsor's lieutenant, providing governance, decision support, and executive communications.
• Ensure alignment between business objectives, Salesforce capabilities, and technical architecture.
• Lead and develop a multi‑disciplined team: Salesforce Admins, Developers/Integration Engineers, BAs, Project Managers.
• Institute best practices (Agile, scrum, CI/CD where relevant) and foster a culture of accountability, innovation, and continuous improvement.
• Oversee the delivery of Salesforce capabilities across major functional domains: Lead‑to‑Quote, Order Management, Billing, Service, Vendor Management, Pricing, etc.
• Coordinate data migration, system testing, and cutover planning to ensure smooth transitions.
• Partner with QA to define test strategies and acceptance criteria; ensure that integrations are well tested and reliable.

What You'll Bring

• 10+ years in enterprise technology, CRM, or digital transformation leadership.
• Minimum 5 years leading Salesforce transformation programs at scale.
• Demonstrated experience managing cross‑functional teams (admins, developers, analysts, project managers).
• Deep technical knowledge of Salesforce (Sales Cloud, Service Cloud, CPQ, Billing) and integrations (APIs, MuleSoft, middleware).
• Experience working closely with Product, Engineering, and QA teams to ensure system interoperability and rigorous test coverage.
• Salesforce certifications (Admin, Architect, or related) are a strong plus; Agile or PMP certifications beneficial.

Who We Want To Meet

• Salesforce transformation milestones delivered on schedule and within budget.
• Reliable, high‑quality integrations between Salesforce and internal systems.
• High business adoption and satisfaction across all functional groups.
• Measurable reduction in legacy systems, manual workflows, and process duplication.
• Retention and growth of the internal Salesforce/Transformation team.
• Sustained improvements in business KPIs (cycle time, accuracy, customer satisfaction, etc.).

Why Join Us?

• Be accountable for the strategic adoption and implementation of advanced AI initiatives, with a particular emphasis on Salesforce AgentForce.
• Developing and overseeing the execution of a cohesive strategy for integrating AI‑powered capabilities into the Salesforce ecosystem, thereby advancing automation, elevating customer engagement, and optimizing operational efficiency.
• Lead organizational change management to support successful adoption, and cultivate a culture that embraces innovation and data‑driven decision‑making across the enterprise.

Benefits & Perks

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more).
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We'd love to hear from you Submit your resume and an optional cover letter explaining why you'd be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission‑critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission‑critical equipment. PartsSource employs over 700 employees nationwide that are committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Read More About Us Here

• PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024
• PartsSource Named Among the Top 50 Healthcare Technology Companies of 2025
• PartsSource Named Among the Top 25 Healthcare Software Companies of 2025
• PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
• WSJ: Bain Capital Private Equity Scoops Up PartsSource

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.