Food and Beverage Manager - New York - AKA Hotels+Hotel Residences

Description

Hotel AKA NoMad is seeking a talented Food & Beverage Manager to join our team.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

The F&B Manager will plan and manage the Restaurant and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. This role requires a hands-on leader with a keen eye for detail and a passion for the hospitality industry. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Need to be able to develop and implements a business plan for all food and beverage operations, ensuring that standards are maintained, and financial goals met

Team Member Responsibilities:

• Manages the Food and Beverage department
• Ensures managers supervise line staff. Manages all day-to-day operations of the outlets. Understands employee positions enough to be able to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Responsible for and oversees culinary, restaurant, beverage, events and mini bar operations.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Provides the leadership, vision and direction needed to bring together and prioritize the departmental goals in an efficient and effective manner.
• Provides hands-on support in all Food & Beverage operations as needed, including covering kitchen line and cook responsibilities during staffing shortages, peak business periods, or operational emergencies.

Finance and Revenue management

· Oversee and manage all budgets for the food and beverage department.

· Forecast future financial performance and plan accordingly.

· Monitor and control food and beverage costs to maximize profitability. Implement cost-saving measures without compromising quality.

· Analyze sales data to identify trends and opportunities for increasing revenue. Develop pricing strategies to optimize sales and profitability.

· Oversee inventory levels to ensure adequate supply while minimizing waste. Conduct monthly inventory audits and manage supplier relationships.

· Prepare and present financial reports to senior management for Weekly and Monthly reporting. Conduct regular profit and loss (P&L) analysis to assess financial health.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns and attends to all guest recovery needs.
• Understands AKA brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
• Provides services that are exceed guest expectations to ensure customer satisfaction and retention.
• Ensuring a high level of service by consistently communicating and assisting team members of the importance of understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model for the F& B department, leading by example by demonstrating appropriate service levels of behavior.
• Manages day-to-day operations, drives quality, and verifies standards are meeting set expectations of customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to the team, including setting performance standards and monitoring results & performance.
• Conducts performance reviews in a timely manner.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs for leaders, develops formal educational, training programs, classes. Has the ability and skill set to be able to conduct training when required.
• Develops action plans when deemed necessary in-order to address service needs, expand on strengths based on employee engagement and guest satisfaction results.

Experience, Skills and Knowledge:

• Minimum of five years of employment in a related/similar Food & Beverage management position.
• Hotel Food & Beverage experience preferred.
• Familiar with Micros Symphony POS systems.
• Must have certified food handlers' certificate or card.
• Knowledge of Food & Beverage hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Command of the English language both written and verbal

Pay: $70, $78,000.00 per year

Franklin Hospitality Management LLC is an Equal Opportunity Employer and values diversity in the workplace. xhmxlyz We make employment decisions based on qualifications, merit, and business needs. All qualified applicants will receive consideration without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.