- Respond to customer inquiries via email, chat, and other digital channels in a clear and professional manner
- Assist customers with order questions, returns, refunds, exchanges, and billing issues
- Review and manage orders in the order management system, including tracking, backorders, and delivery concerns
- Troubleshoot basic technical issues related to logins, checkout, and account access
- Accurately document all customer interactions and actions taken
- Identify when issues should be escalated and route them appropriately
- Take ownership of customer issues through resolution
- Follow company policies while using sound judgment when exceptions are needed
- Communicate recurring issues or trends to management team to help improve processes and the customer experience
- High School Diploma or Equivalent
- Previous customer service experience
- Strong written communication skills with the ability to explain information clearly and calmly
- Comfortable working in multiple computer platforms simultaneously
- High attention to detail and accuracy
- Naturally inquisitive with proactive problem-solving abilities
- Strong problem-solving and time management skills
- Team player with the ability to collaborate effectively across all levels of the organization
- Capable of embracing new technology
- Ability to manage a high volume of inquiries while maintaining quality
- Reliable, organized, and able to meet response time expectations
- College degree
- Previous customer service experience, preferably in an e-commerce or order-based environment
- Microsoft 360 – Excel experience
- Salesforce experience
- Call center experience
- Culinary experience
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Customer Service Associate - Oxford - Fortune International
Description
Summary of Position:
The Customer Service Associate supports customers shopping for Fortune International's premium food products online by assisting with orders, delivery questions, and account needs. This customer-facing role requires strong communication, organization, and attention to detail to manage inquiries across multiple channels and ensure issues are resolved efficiently. Working closely with the Ecommerce team and reporting to the Director of Ecommerce, this position plays a key role in delivering a thoughtful, high-quality customer experience. Adaptability, sound judgment, and the ability to thrive in a fast-paced environment are essential, with culinary and Salesforce experience considered strong assets.
Responsibilities
Minimum Requirements:
Desired
Fortune Fish & Gourmet is an equal opportunity employer.
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Customer Service Associate II
Only for registered members Oxford
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Retail Customer Service Associate
Only for registered members Oxford
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Retail Customer Service Associate
Only for registered members Oxford
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Retail Customer Service Associate
Only for registered members Oxford, OH
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Front End Service Team Associate
Only for registered members Oxford
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Customer Service Associate
Only for registered members Hamilton
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Customer Service Associate
Only for registered members Cincinnati
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Park Services Associate
Only for registered members Mason
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Client Service Associate
Only for registered members Cincinnati
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Member Services Associate
Part time Only for registered members Cincinnati
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Client Service Associate
Only for registered members Cincinnati
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Sales & Services Associate
Only for registered members Cincinnati
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Park Services Associate
Only for registered members Mason
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Client Service Associate
Only for registered members Cincinnati
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Client Service Associate
Full time Only for registered members Cincinnati
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Food Service Associate
Only for registered members Mason
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Client Service Associate
Only for registered members Cincinnati
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Food Service Associate
Full time Only for registered members Cincinnati
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Service & Sales Associate
Full time Only for registered members Cincinnati
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Client Service Associate
Full time Only for registered members Cincinnati
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Client Service Associate
Only for registered members Cincinnati