Customer Service Associate - Oxford - Fortune International

    Fortune International
    Fortune International Oxford

    1 day ago

    Full time
    Description

    Summary of Position:

     The Customer Service Associate supports customers shopping for Fortune International's premium food products online by assisting with orders, delivery questions, and account needs. This customer-facing role requires strong communication, organization, and attention to detail to manage inquiries across multiple channels and ensure issues are resolved efficiently. Working closely with the Ecommerce team and reporting to the Director of Ecommerce, this position plays a key role in delivering a thoughtful, high-quality customer experience. Adaptability, sound judgment, and the ability to thrive in a fast-paced environment are essential, with culinary and Salesforce experience considered strong assets.

     Responsibilities

  • Respond to customer inquiries via email, chat, and other digital channels in a clear and professional manner
  • Assist customers with order questions, returns, refunds, exchanges, and billing issues
  • Review and manage orders in the order management system, including tracking, backorders, and delivery concerns
  • Troubleshoot basic technical issues related to logins, checkout, and account access
  • Accurately document all customer interactions and actions taken
  • Identify when issues should be escalated and route them appropriately
  • Take ownership of customer issues through resolution
  • Follow company policies while using sound judgment when exceptions are needed
  • Communicate recurring issues or trends to management team to help improve processes and the customer experience
  • Minimum Requirements: 

  • High School Diploma or Equivalent
  • Previous customer service experience 
  • Strong written communication skills with the ability to explain information clearly and calmly
  • Comfortable working in multiple computer platforms simultaneously 
  • High attention to detail and accuracy
  • Naturally inquisitive with proactive problem-solving abilities
  • Strong problem-solving and time management skills
  • Team player with the ability to collaborate effectively across all levels of the organization 
  • Capable of embracing new technology
  • Ability to manage a high volume of inquiries while maintaining quality
  • Reliable, organized, and able to meet response time expectations
  • Desired

  • College degree
  • Previous customer service experience, preferably in an e-commerce or order-based environment 
  • Microsoft 360 – Excel experience
  • Salesforce experience
  • Call center experience
  • Culinary experience
  • Fortune Fish & Gourmet is an equal opportunity employer.


  • Work in company

    Customer Service Associate II

    Only for registered members

    Join our team today and let's create an inviting shopping experience for our customers. · ...

    Oxford $11.50 - $12 (USD)

    1 month ago

  • Work in company

    Retail Customer Service Associate

    Only for registered members

    The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. · Provide excellent service to customers. · ...

    Oxford

    1 month ago

  • Work in company

    Retail Customer Service Associate

    Only for registered members

    The Customer Service position is responsible for providing accurate product knowledge and excellent customer service to customers. · ...

    Oxford

    1 week ago

  • Work in company

    Retail Customer Service Associate

    Only for registered members

    No information available in the job description about the position. · ...

    Oxford, OH

    1 month ago

  • Work in company

    Front End Service Team Associate

    Only for registered members

    Front End Service associates are focused on compliance and customer service. They smile, greet and thank customers, process returns / refunds, and carry out financial transactions. · Smile, greet and thank customers. · Process returns / refunds. · Carry out financial transactions ...

    Oxford $14 - $27 (USD)

    1 month ago

  • Work in company

    Customer Service Associate

    Only for registered members

    We believe we can make life a little better every day – one smile, hoagie, or experience at a time. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high – together. · We're team players, day-brighteners, and go-getters: and we know that Wawa is ...

    Hamilton $15 - $18.75 (USD)

    6 days ago

  • Work in company

    Customer Service Associate

    Only for registered members

    We believe we can make life a little better every day – one smile, hoagie, or experience at a time. · We're team players...and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. ...

    Cincinnati $15 - $18.75 (USD)

    1 week ago

  • Work in company

    Park Services Associate

    Only for registered members

    The Park Services Team keeps the park clean while assisting guests and associates. · Joining our team means keeping our park clean. · Assisting guests and associates with questions/concerns. · ...

    Mason

    1 month ago

  • Work in company

    Client Service Associate

    Only for registered members

    The Client Service Associate is driven by prompt, accurate and thoughtful service to internal team members and clients by consistently responding to inquiries within 24 hours of receipt. · Grow and develop knowledge in insurance as well as Hylant's servicing tools and processes t ...

    Cincinnati

    3 weeks ago

  • Work in company

    Member Services Associate

    Only for registered members

    We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. · Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest regis ...

    Cincinnati Part time

    3 weeks ago

  • Work in company

    Client Service Associate

    Only for registered members

    We are seeking a motivated and detail-oriented Client Service Associate to support client interactions and ensure a high standard of service delivery. · Serve as a primary point of contact for clients providing timely and professional support. · Respond to client inquiries via ph ...

    Cincinnati

    3 weeks ago

  • Work in company

    Sales & Services Associate

    Only for registered members

    We are seeking a Sales & Service Associate for a full-time position in the Cincinnati market. The successful candidate will work in a dynamic and supportive environment providing excellent customer service and sales support. ...

    Cincinnati

    1 week ago

  • Work in company

    Park Services Associate

    Only for registered members

    This position has a minimum age requirement of · 16 years old. Joining our Park Services Team means keeping our park clean while assisting guests and associates with questions/concerns. · ...

    Mason

    1 month ago

  • Work in company

    Client Service Associate

    Only for registered members

    +Job Summary · Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, · Raymond James is seeking a dynamic Client Service Associate who is a motivated detail oriented and creative problem solver to join our gr ...

    Cincinnati $45,000 - $55,000 (USD)

    1 week ago

  • Work in company

    Client Service Associate

    Only for registered members

    The Opportunity: Enhance the client experience by providing support to the internal team. · ...

    Cincinnati Full time

    3 weeks ago

  • Work in company

    Food Service Associate

    Only for registered members

    Join our Food & Beverage Team means providing a positive dining experience to our guests while maintaining safe and sanitary food practices. · Fulfilling guests' orders and answering any questions they may have. · Maintains proper stock levels for all serving, kitchen, dining, an ...

    Mason

    1 month ago

  • Work in company

    Client Service Associate

    Only for registered members

    The Client Service Associate is driven by prompt, accurate and thoughtful service to internal team members and clients by consistently responding to inquiries within 24 hours of receipt. · Grow and develop knowledge in insurance as well as Hylant's servicing tools and processes t ...

    Cincinnati

    1 week ago

  • Work in company

    Food Service Associate

    Only for registered members

    The Meals on Wheels Food Service Associate is a full-time position that involves preparing food for senior clients. · Prepare and package food in trays and snack boxes for client delivery. · Must possess general knowledge of both kitchen sanitation and food safety handling. · ...

    Cincinnati Full time

    1 month ago

  • Work in company

    Service & Sales Associate

    Only for registered members

    The Customer Service & Sales Associate position is a full-time position handling inbound and/or outbound customer service and/or sales calls based on business needs. · ...

    Cincinnati Full time

    1 month ago

  • Work in company

    Client Service Associate

    Only for registered members

    We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. · We are dedicated to building a diverse culture where everyone has the support they need to a ...

    Cincinnati $47,000 - $78,000 (USD) Full time

    2 weeks ago

  • Work in company

    Client Service Associate

    Only for registered members

    We're looking for a Client Service Associate to keep management systems up-to-date with client information educate clients on account services and capabilities help with the preparation of reports and other materials for client meetings collect the right documentation for opening ...

    Cincinnati

    1 month ago

Jobs
>
Customer service associate i
>
Jobs for Customer service associate i in Oxford