NOC Engineer - Jackson, United States - Via Transportation Inc

Description

We're looking for a Full Time

Network Operations Center Engineer

to join our R&D center in TLV.

As a full-time

Network Operations Center Engineer (NOC)

you'll be part ofVia's monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via's services. We don't expect you to have all the required knowledge when you join us. Knowledge and skills will be picked up through an organized orientation and training process.

What You'll Do

Monitor Via's services and servers, handle incidents quickly and professionally, to ensure high-level services availability and performance.

Responsible for monitoring our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.

Manage internal communications, in order to update Via's employees and management about any service degradation and changes of status, at any given time.

Work with various R&D teams to resolve complex issues.

Implementing timely solutions to customer issues or escalating to another team internally when needed.

Who You Are

You should be either

Holds a degree in Computer Science / Engineering / Information Systems or similar areas.

Has more than 2 years experience with troubleshooting and providing Tier 2 support / IT Services support in a

SaaS environment

from a global company.

Has 2+ years experience working in a NOC environment, in similar roles as described

Able to work shifts, including nights and weekends.

Highly service-oriented and emphatic - A Must

Ability to work under pressure, in stressful situations, in a Production environment.

Great sense of urgency, to be able to identify and triage incidents quickly

Excellent communication skills in English and Hebrew (verbal and writing)

A fast learner, able to learn and understand complex workflows quickly

A team player, who is excited about collaborating with others but also independent and able to "fly solo"

Scripting/Programming knowledge (preferable

Python

and

Bash )

Experience with investigation querying logs and metrics in tools such as Coralogix,, Application Insights or equivalent.

Familiarity with Cloud concepts, especially with AWS Lambdas and CloudWatch.

Experience working with any of these tools: Jenkins / GitLab / PagerDuty / JIRA / Sentry - Advantage

Experience working with SQL - Advantage

We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides

everyone

with accessible, efficient, and affordable ways of getting around.

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

We're committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

Ready to join the ride?

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