Customer Service KBB Representative - Chicago, United States - Castle Automotive Group

Description

At Castle Automotive Group, we are a diverse community of people, all working together to make great things happen.

We are looking for full Time Customer Service / KBB Reps and offer a professional environment with extensive training and growth that includes performance-based development.

We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.
What We Offer 401(K) profit sharing

• Major medical /Dental (50% employee paid premium)
• Vision
• Voluntary Benefits (Accident, Life, Critical Illness, Disability, and more)
• Paid Time Off
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement
  Responsibilities Set ICO appointments and coordinate with management.
• Confirm all ICO appointments daily.
• Follow the CAG process and procedures for responding to all incoming internet (email), phone, text, and chat leads.
• Manage task lists to ensure follow-up process is being executed on a daily basis.
• Update KBB ICO data for executive management on google docs on a daily basis.
• Actively search opportunities on 3rd party sites (Craigslist, Facebook Marketplace, Autotrader, , Cargurus, private sellers listings, OfferUp, etc)
• Follow up on trades from all Castle Automotive dealerships
• Coordinate vehicle purchases/pickups with seller and Management and/or Buy Center Reps on outside vehicle purchases.
• Learning, understanding and adhering to call and email scripts.
• Active participation in department meetings and training
• Working together with a team to reach department and store goals.
• Meeting with the manager regarding objectives, planned activities, reviews and analysis.
• Must be available on occasional Saturdays.

Qualifications:

Self-motivated to exceed expectations and strive for excellenceCustomer service experience a plus, will would consider training the right candidate.

• Highly proficient computer skills and navigating multiple internet sites.
• Excellent communication skills (verbal and written)
• Professional, ethical, and respectful
• Ability to respond to all personality types with professionalism.

We are looking for qualified, quality people who are ready to start their career within our family.*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Desired compensationMilitary Experience Yes No I understand that a background check may be apart of the hiring process for this role.

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Full Name Date:
3/2/2022#J-18808-Ljbffr