Training Specialist - Boston, United States - Pine Street Inn

Pine Street Inn Boston, United States

1 week ago

Description

SCHEDULE: 40 hours, Monday-Friday, 8:30am-5:00pm, with flexibility and occasional evening and/or weekend hours

LOCATION: 444 Harrison Ave., 6th Floor

JOB DESCRIPTION:

SUMMARY OF POSITION:

The Training Specialist will be responsible for designing, developing, and delivering training programs to employees across the organization. This individual will work closely with department managers to identify training needs and develop effective learning solutions. The ideal candidate is an excellent communicator with strong presentation and facilitation skills. They should also have a solid understanding of adult learning principles and be able to create engaging and interactive training materials and activities.

REQUIREMENTS:

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

Bachelor's degree in Human Resources, Training and Development, or a related field

PREFERRED:

Certified Professional in Talent Development (CPTD) certification via Association for Talent Development
CPI Nonviolent Crisis Intervention Instructor certification (or the ability to become certified)
Experience in Human Services or Behavioral Health sectors

KNOWLEDGE/EXPERIENCE:

REQUIRED:

Minimum of 3-5 years of experience in training and development, preferably in a corporate setting
Strong presentation and facilitation skills
Excellent verbal and written communication skills
Solid understanding of adult learning principles and instructional design methodologies
Experience delivering training programs in a variety of formats (classroom, virtual, blended)
Superior project management skills and proven experience in connecting people and projects across functional areas
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Zoom and experience with learning management systems
Strong emotional intelligence, self-awareness and ability to lead with empathy and inquiry
Experience developing trusting relationships with colleagues

PREFERRED:

Bilingual (English/Spanish)

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

Ability to physically access different training locations
Ability to lift, transport and set up audio-visual and training equipment and supplies
Ability to communicate in person, by telephone and by computer.
Requires long periods of standing and presenting to groups
Position requires long periods of sitting working at a desktop/laptop computer
Must be able to travel to various programs as occasionally needed

MENTAL ABILITIES/SKILLS:

REQUIRED:

Excellent oral and written communication and interpersonal skills
Strong organizational skills; ability to prioritize and manage multiple, concurrent projects
Ability to work independently, with minimal supervision, and creatively problem-solve
Ability to follow-up promptly and handle multiple tasks simultaneously
Ability to build positive relationships with employees, supervisory personnel and outside partners/resources
Ability to exercise diplomacy and professionalism when interacting with internal and external partners of Pine Street Inn
Ability to exercise a high degree of discretion and confidentiality with respect to sensitive employee matters that may arise in the course of training program functions
Ability to perform all duties appropriately in a multicultural environment, while treating all persons with dignity and respect

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Collaborate with program/department managers to identify skills/knowledge gaps, assess training needs and develop training plans
Design and develop training materials, including visual presentations, handouts, job aids and e-learning modules
Facilitate engaging and interactive training sessions, ensuring that all participants are actively involved and that learning objectives are met
Facilitate and monitor New Employee Orientation on a rotating basis
Introduce and monitor virtual training sessions led by adjunct or outside instructors
Evaluate training effectiveness and make necessary improvements based on feedback and results
Use HRIS software/learning management system to update and track training records
Evaluate quality and effectiveness of external training events
Set up training room furniture, equipment and other supplies needed to conduct training
Stay current on industry trends and best practices in training and talent development
Participate in projects of the Training and/or Human Resources Departments and complete other duties as assigned

INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

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