Vice President of Digital Engineering - Orlando, United States - Travel + Leisure Co.

Description

We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we're shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

WE PUT THE WORLD ON VACATION Our world-class Hospitality with HEART and core competencies including Customer Obsession, Transparency, Empowerment and Decision Velocity are the pillars to being the world's leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services. Our global team of associates brings hospitality to millions each year, turning vacation inspiration into exceptional travel experiences.

This role reports to the SVP of Digital Technologies. Our charter is to drive innovation and transformation across Travel + Leisure Co. by creating cutting-edge solutions that deliver exceptional customer experiences. The organization leverages advanced technologies such as GenAI, mobile app development, and data analytics to empower business and product stakeholders across different brands and regions. The organization also fosters a culture of agile collaboration, continuous improvement, and optimization of the digital platforms, ensuring reliability, security, and performance.

The Vice President of Digital Engineering is a prominent and strategic leader and speaker at Travel + Leisure Co. This role is in charge of creating, implementing and leading the digital engineering vision, growth, and performance of the company's wide range of brands. The success measures of this position are to improve user engagement, drive digital engineering quality, product, and program delivery on schedule, within budget with high standards and efficiency. Ensure that the digital platforms provide more engagement features, marketing, sales, and service content and continually optimize profitability for the company. This role will work closely with business, product, and finance leaders.

How You'll Shine:

Strategy & Planning

• Champions enterprise digital strategy for a portfolio of products and services in support of business vision and priorities, while balancing impact, feasibility, time, and cost
• Serves as thought leader on digital transformation and engineering solutions that reduce technical debt, grow revenue, and improve customer experience
• Leads development of outcome-based product portfolio OKRs and KPIs to organize work and measure success
• Develops and executes a strategic plan and implementation roadmap to support organization's digital technology portfolio needs
• Identifies areas of risk, bottlenecks, issues, and opportunities, while advising leadership on impacts and decisions
• Conducts financial forecasts, and prepare annual digital engineering budget
• Performs capacity planning to estimate existing and future requirements

Innovation & Growth

• Leads efforts to analyze accumulated data and market research, product visions and strategies to drive digital engineering solution management, rationalization, and appropriate balanced investment allocation of growth, sustaining and maintenance efforts across the organization
• Monitors market and competitive intelligence, perform analysis and leverage conclusions to improve product/services customer satisfaction and overall business results
• Acts as key liaison with internal business stakeholders as well as key vendors/external technology partners to identify innovative technologies
• Defines metrics and put processes in place to validate the benefits/value of potential solutions to help drive decision making for potential technology investments

Operational Excellence

• Ensures adoption of operational and financial metrics including development of key performance indicators, monitoring, and data analysis and leveraging thereof to improve digital platforms and product delivery and operations
• Plays leadership role in senior management reviews of digital engineering strategies, roadmaps, business and customer outcomes and delivery health and outcomes (incl OKRs, KPIs, progress to-date, budget burndown, etc.) to enable decisions on changes to investments and priorities
• Provides senior level strategic and tactical guidance and supports in the development, delivery, and management of digital ecosystem platform
• Ensures all digital engineering happens with defined Enterprise Architecture standards taking required scalability, performance, support, and other factors into consideration
  Partners with Shared Services functions including DevOps, Quality/Performance Engineering, and Middleware (SOA/MSA) to ensure integrated, efficient, thorough, and process driven solution to the business
  Recommends distribution and retail industry and company solution best-practices to ensure adoption
  Determines feasibility, proposed value, effort/resources, prioritization and key metrics across the project portfolio
  Maintains current knowledge of business including, vision, goals, direction and strategy to ensure alignment with Company's short- and long-term goals
• Collaborates with product managers, product owners, scrum masters, and other business partners to coordinate the engineering of all digital technology products on time and on budget

Digital Ecosystem

• Leads the business unit level digital strategy to optimize return on investment, adapt the business model, and grow market share
• Drives the business unit level digital transformation through advancements in predictive analytics, service and product monetization, and technology modernization

Leadership

• Demonstrates leadership that engages and empowers associates to own their performance expectations, grow their careers and contribute to the company mission and vision
• Oversees career progression for department members and manages career progression for direct reports to include hiring, performance reviews, salary decisions and promotions
• Coaches, mentors, and provides effective performance feedback through associate recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, projects, lateral rotations, succession planning etc.) to facilitate individual and team development
• Fosters a spirit of teamwork and unity among department members that allows for rapid failure and learning, disagreement over ideas, expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each associate and the department to succeed

Travel Requirements

• Travel: 5-15%. Travel to different business units may be necessary.

What You'll Bring:

• Bachelor's degree in Computer Science, Business, Engineering, or related field
• Master's degree preferred
• Has excellent working knowledge of:
  • Strategic planning
  • Emerging technology identification and assessment
  • Digital product and portfolio management, including investment appraisal and prioritization
  • Systems and software life cycle engineering and development strategies and practices
  • Organizational and stakeholder governance
  • Ability to mentor and development practice maturity within teams
• Proven track record of working/communicating across large cross-functional teams
• A record of large team management with proven motivational strategies required
• Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities.
• Strong leadership, negotiation, and interpersonal skills
• Ability to foster diverse talent in an inclusive, collaborative environment
• 12+ years' experience in IT field required
• 7+ years' experience in leading large multi-tiered teams within digital engineering functions
• Have experience working on large and enterprise scale projects
• Have experience in program management
• Have experience delivering large scale Mobility & Web solutions
• Strong understanding of System and Application Security and Compliance - PCI and SOX.
• Strong, proven experience leading teams, leveraging development technologies such as Java, Web, Mobile, J2EE, .Net, SQL, Oracle, ESB, MDM, BI, ETL, WebSphere; and many others
• Proven experience developing and maturing IT organizations, CMMI level 3 (Defined) success would be highly desirable

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyC[redacted], including the title and location of the position for which you are applying.