- Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly direct them to the appropriate team member, ensuring a consistently positive customer experience.
- Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
- Cold Lead Outreach: Proactively engage with cold leads acquired via the website, webinars, etc., through targeted outbound calling efforts.
- CRM Oversight: Maintain and optimize the CRM system by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
- Customer Experience Enhancement: Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
- Lead Generation Collaboration: Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
- Experience Expansion: Explore and potentially integrate additional customer engagement tools, such as website chat functions, to amplify lead generation capabilities.
- Associate's Degree with 2+ years of experience in a sales and service environment, or equivalent years of experience required.
- 2+ years of proven customer service expertise, with a preference for those experienced in the Service Industry.
- Direct experience with Salesforce or equivalent CRM systems is desired.
- Excellent communication skills with ability to speak to technical requirements and specifications. Self-driven, confident, and team oriented.
- English fluency is required and ability to speak Spanish is a plus.
- This position is located onsite in Bryan, OH.
- No travel required, but up to 5% travel as needed.
- Change Leadership: Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial.
- Collaboration: Establishes key strategic relationships across customer organization levels.
- Communication: Effectively conveys technical concepts and communicates with clarity across diverse settings.
- Active Listening: Engages in thoughtful listening, remains open to others' ideas, and can neutrally echo differing viewpoints.
- Customer Advocacy: Builds lasting customer relationships, gains trust through value delivery, and employs customer feedback to address challenges and opportunities.
- Organizational Insight: Understands organizational dynamics, navigates formal and informal channels effectively, and grasps the underpinnings of policies and practices.
- Problem Solving: Skilled in dissecting problems, applying logical analysis, and persistently exploring various sources to find effective solutions.
- Medical and Prescription drug plans
- Wellness and Chronic disease management programs
- Dental, vision, life/AD&D insurance
- Short- and Long-term disability
- Health Savings Account
- Flexible Spending Account
- Parental Leave
- Employee Assistance Program
- Discount Program
- Employee Stock Grant
- 401k plan with a company match
- 3 weeks of paid vacation and 11 paid holidays throughout the calendar year
- Voluntary benefits include legal, accident, and critical illness protection
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Inside Sales Support Specialist - Bryan, United States - Ingersoll Rand
Description
Job Title: Inside Sales Specialist
Location: Bryan, OH
About Us:
We are expanding at Ingersoll Rand Be a part of a brand-new department, as part of the Precision & Science Technologies Inside Sales Customer Experience team.
Job Summary:
The Inside Sales Customer experience team will be trained and developed to be the first point of contact for external leads coming into the business for our Precision & Science Technology brands. They will offer a timely response to all incoming enquiries delivering a superior customer experience across our business line driving positive Net Promotor Score and improved lead handoff processes with our internal sales teams and external channel partners. By taking a customer-centric approach, we have the opportunity to create real value throughout the customer-buying journey and deliver an overall competitive advantage in the market. The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problem solving.
Responsibilities:
Basic Qualifications:
Travel & Work Arrangements/Requirements:
What we offer:
At Ingersoll Rand, we think and act like owners – of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.
At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
