Lead NSC/Voice Technician - San Antonio
1 week ago
Job description
Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.
Lead NSC/Voice Technician
Position Summary:
The Lead NSC/Voice Technician is responsible for direct technical support and oversight for the Network Support Center (NSC). The individual is accountable for ensuring all NSC-related daily tasks and orders are accomplished according to the HNC-TO priority matrix and Air Force standards.
Primary Duties:
- Provide oversight for NSC operations and act as the primary point of contact for NSC-related orders.
- Coordinate with Government leads to synchronize activities and resolve technical challenges.
- Deliver weekly NSC ticket and status reports to the CSO and COR.
- Ensure the NSC's adherence to Air Force policies, regulatory compliance, and operational security standards.
- Support and maintain network backbone infrastructure, routing and switching devices, and ensure continuous availability and high performance across all CCSD-occupied buildings.
- Ensure compliance with industry/regulatory standards (e.g., TIA, ITIL, BICSI, NEC, ISO 9000), and Air Force and DoD security requirements.
- Provide asset management of networking equipment and support for networked systems across various security levels (NIPRNet, SIPRNet, JWICS, NSANet, Tier1 networks).
- Support voice/video systems, including VoIP and VTC operations, and coordinate with relevant stakeholders for successful implementation
Qualifications and Certifications:
- Proficiency in Cisco network routers and switches, advanced networking principles (routing, switching, OSI Reference Model), Air Force network configuration and operation.
- Preferred certifications: Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
- Proficiency in Microsoft Active Directory, Microsoft Server 2008 or higher, VMWare 5.1 or higher, and vSphere administration.
- DoD 8140 IAT Level II baseline certification (Security+ CE preferred).
- Must possess or be able to obtain/maintain a Top Secret/SCI clearance and valid Counter Intelligence (CI) Polygraph for NSA server access
What can a CDO employee expect?
At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.
CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.
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