Crypto Trade Associate - South Jordan
1 month ago
Job summary
The Crypto Trade Support Associate is a front line operations professional responsible for the post trade lifecycle, reconciliations, asset transfers, exception management and client service for WM crypto products delivered via the E*TRADE-Zero Hash referral model.Key Responsibilities
Trade Lifecycle & Exception Management
> Oversee the full post trade lifecycle for crypto transactions including monitoring break resolution and trade adjustments/cancellations.
> Maintain accurate booking and audit trails in line with WM Operations standards.
Asset Transfers & Reconciliations
> Process and track crypto deposits and withdrawals validate on chain confirmations and resolve asset recovery issues.
> Perform daily reconciliations between Zero Hash and E*TRADE systems investigating resolving discrepancies promptly.
Client Service & Escalations
> Manage Tier 3 client service cases escalated from the Client Service Center ensuring timely resolution clear documentation.
Job description
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