Customer Service Representative - Madison Heights, United States - Kim Z Gardner - State Farm Agent

Kim Z Gardner - State Farm Agent Madison Heights, United States

2 weeks ago

Description

Job Description

Job DescriptionBenefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION:
As an Customer Service Representative - State Farm Agent Team Member for Kim Z Gardner - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

BENEFITS:

Paid time off (holidays and personal/sick days)
Salary plus commission/bonus
Health benefits
Growth potential/opportunities for advancement within my agency

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.

QUALIFICATIONS:

Property & Casualty license required within 30 days of employment.
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening.
Identify opportunity for additional product sales of current customers.
Able to anticipate customer needs.
Experience in managing walk-in client inquiries and high telephone volume.

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