Senior Manager, Medical Information Technology Operations Lead - Foster City

Only for registered members Foster City, United States

3 weeks ago

Default job background
Full time $169,320 - $219,120 (USD)
At Gilead we create a healthier world for all people Our pursuit of a healthier world for all people has yielded cures for hepatitis C revolutionary improvements in HIV treatment prevention as well as advancements in therapies for viral inflammatory diseases and certain cancers Reporting to the Executive Director of Global Medical Affairs Technology this individual will be responsible for driving delivery of Medical Information technologies platforms that support end to end inquiry intake case management fulfillment performance measurement This leader partners closely with Medical Information Medical Affairs Excellence Medical Affairs Affiliate leaders Global Medical Strategy Operations call center partners IT to implement scalable compliant efficient systems The role advises internal stakeholders on how to enable Medical Information capabilities through enterprise platforms optimized process flows data driven insights Key success factors include aligning systems service level expectations regulatory requirements operational metrics while continuously adapting solutions evolving medical affairs medical information needs The role operates highly matrixed environment cultivates strong tool advocacy senior leadership While system responsibilities may evolve initial focus is on medical information inquiry management platforms such as Veeva Med Inquiry Veeva Vault MedDocs related call center case management technologies Responsibilities include but are not limited to leading implementation enhancement ongoing support medical information systems enabling inquiry intake triage response development fulfillment closure channels including call centers digital field initiated requests owning maintaining product roadmap assigned medical information platforms by leading internal demand intake external benchmarking technical evaluations partnership executive director global affairs technology partnering gathering documenting translating business requirements into scalable system solutions optimized process flows Design refining workflows including routing prioritization sla escalation audit readiness within compliant configurations Providing maturity standardizing delivery templates operating models reporting frameworks governance processes across regions affiliates based business needs Leading complex implementations enhancements ensuring alignment objectives regulatory expectations budget regular status reporting executive director global affairs technology Serving subject matter expert assigned medical information platforms educating stakeholders capabilities identifying improvement efficiency insight generation Balance platform considerations performance scalability integrity integration cost business needs speed delivery usability evolving functional requirements Establish maintain strong relationships communication models global headquarters location Foster city CA benefits package details provided employee experiences diversity inclusivity policies protections gender identity sexual orientation disabilities veterans rights disability Americans Family Leave Act Notice Employee Polygraph Protection Act apply via workday portal current employees contractors
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