Service Technician - Crawfordsville, United States - Talent Strategy

    Talent Strategy
    Talent Strategy Crawfordsville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Position: Service Technician

    Pay:$18/hr.-$30/hr.

    Shift:1st

    Location: Crawfordsville, IN

    Overview:

    Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.May require some direction or guidance from the Service Manager or Shop Foreman.

    Responsibilities:

    • Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products.
    • Participates in required Service EDUCATE Training programs.
    • Supports customer clinics.
    • Review and explain any maintenance, repair, or other service concerns directly with the customer and documents on work order.
    • Promote and sell dealer service programs directly to customers.
    • Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
    • Maintains current knowledge of John Deere and competitive products.
    • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment.
    • Follows all safety rules and regulations in performing work assignments.
    • Complete all reports and forms required in conjunction with work assignments.
    • Account for all time and material used in performing assigned duties.
    • Maintain a safe working environment and adhere to company safety program at all times.

    Experience, Education, Skills and Knowledge:

    • 3+ years of experience performing on-site service repairs.
    • Outstanding interpersonal and customer service skills.
    • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
    • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
    • Ability to use Service Advisor and basic computer functions.
    • Ability to operate vehicles and equipment used for diagnostic purposes.
    • Ability to lift at least 75 lbs. repeatedly.
    • Advanced or Master Service Technician certification preferred.
    • High School Diploma or equivalent experience required; Associates degree preferred.
    • Valid driver's license required; CDL (Commercial Driver's License) preferred.