IT Service Technician - marietta, United States - TRC Talent Solutions

Description

Job Overview:
An IT Services Technician is responsible for providing technical support and assistance to end-users within an organization. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring the efficient operation of computer systems.

Technical Support:
Provide first-level support to end-users for hardware, software, and network-related issues.
Diagnose and resolve technical problems through phone, email, or in-person communication.
Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.

System Maintenance:
Perform regular maintenance tasks, including software updates, patches, and system backups.
Monitor and manage IT infrastructure to ensure optimal performance and security.
Assist in the implementation of IT policies and procedures.

User Training:
Conduct training sessions for end-users on basic hardware and software usage.
Create user guides and documentation to facilitate self-help and user education.

Hardware and Software Management:
Manage inventory of hardware and software assets.
Coordinate with vendors for equipment procurement and maintenance.
Evaluate and recommend new technologies and solutions to improve efficiency.

Security:
Implement and enforce security measures to protect systems and data.
Conduct regular security audits and assessments.

Collaboration:
Work closely with other IT professionals, such as network administrators and system analysts, to resolve complex issues.
Collaborate with different departments to understand their IT needs and provide appropriate solutions.

Qualifications:

Education:
A degree in Information Technology, Computer Science, or a related field is often preferred.

Experience:
Previous experience in a similar IT support role is typically required.
Familiarity with a variety of operating systems and software applications.

Technical Skills:
Proficiency in troubleshooting hardware and software issues.
Knowledge of networking concepts and protocols.
Experience with system administration tasks.

Communication Skills:
Strong communication skills, both written and verbal.
Ability to explain technical concepts to non-technical users.

Customer Service:
A customer-oriented approach with a focus on delivering high-quality service.
Patience and the ability to handle challenging situations.

Certifications (Optional):
Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or others, depending on the organization's requirements.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.