Customer Support Specialist - Madison - Farm Credit Services of America

    Farm Credit Services of America
    Full time $70,000 - $120,000 (USD) per year *
    Description

    Are you passionate about providing exceptional customer service? We're looking for a Customer Support Specialist to join our team! In this role, you'll provide top-notch support to customers via email, phone, live chat, or text. You'll be the go-to person for customer/account inquiries, resolving incidents related to customer-facing technology, processing cash management requests, and identifying customer needs for loan servicing requests.

    Key Responsibilities:

    • Provide 1st-level service and support for inbound customer interactions.
    • Accurately document interactions within our customer service management tool.
    • Escalate interactions to internal resources as needed.
    • Conduct follow-up activities as appropriate.

    We're looking for someone with a passion for delivering excellent customer experiences. If you have a strong desire to serve others and make a difference, we'd love to hear from you!

    * This salary range is an estimation made by beBee
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