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    • Night Auditor - San Diego - HYATT Hotels

    HYATT Hotels
    HYATT Hotels San Diego

    2 weeks ago

    Hyatt Hotels background
    Part time
    Description
    Job Summary:

    Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort, nestled seamlessly into the picturesque bluffs of Encinitas. Our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle, offering endless opportunities for both relaxation and adventure with South Ponto Beach and Batiquitos Lagoon just steps away.

    Our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting but also be part of a vibrant community.

    As a key member of our team, you will embody Hyatt's values of wellbeing, providing efficient service and meaningful experiences to our guests. If you're passionate about delivering exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply.

    Job Description:

    The Night Auditor will play a vital role in ensuring the accuracy and efficiency of our hotel operations during the overnight shift. Key responsibilities include assisting guests with all guest services related functions, closing hotel books at night by running night audit final after insuring all revenues are in balance nightly, and maintaining complete responsibility for personal bank as specified by hotel policy.

    Core Functions:

    1. Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety, and comfort of our team members and guests.

    2. Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

    3. Control and balance cash and credit transactions at the front desk, maintaining complete responsibility for personal bank as specified by hotel policy.

    4. Maintain a friendly, cheerful, and courteous demeanor at all times while providing personalized service to hotel guests.

    5. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.

    6. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.

    7. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline, accurately and professionally communicating hotel rates and information, utilizing suggestive selling techniques, demonstrating advantages, and creating value for our guests.

    8. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

    9. Communicate effectively with guests and fellow team members.

    10. Utilize Proper Protective Equipment (PPE) as required and in accordance with property-specific guidelines.

    11. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service.

    12. Other duties as assigned.

    Benefits:

    In keeping with Hyatt's Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.
    • Medical coverage, including dental & vision coverage (for full-time colleagues after 30 days)
    • 401K w/company match
    • Complimentary parking
    • 25% off in-house F&B
    • 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)
    • Friends and Family rates across our Hyatt portfolio immediately
    • Hyatt discounts and partner discounts
    • Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement)
    • Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
    The hourly rate for this position is $20.25, with an added $1/hour shift differential on the Overnight shift.

    Qualifications:

    * 1-2 years work experience. * Minimum of 2 years of hotel front desk experience preferred. * Proficiency in MS Office Suite. * Experience with hotel operations software sales programs. * Skillful in project planning/ tasks and able to prioritize projects/ tasks. * Highly organized and efficient, pro-active and results-driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity. * Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.

    Mental and Physical Demands:

    * Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing). * Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.
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Night auditor