Product Analyst, Senior - McLean, United States - Freddie Mac

Description

At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview:

Do you have a passion for understanding customer needs and using groundbreaking technology to quickly deliver value? Are you a problem-solver? Do you love learning technology? Do you thrive in a fast-paced and constantly evolving environment?

Our Impact:

Salesforce is the centralized customer management platform for managing interactions, generating impactful insights to improve decision-making, and providing capabilities that deliver a flawless Freddie Mac experience.

Your Impact:

• Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
• Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
• Troubleshoot product questions and technical challenges
• Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve
• Create test scripts and test product features
• Demo solution options, existing functionality, and new functionality in various business settings
• Understand and proactively utilize Modern Delivery practices
• Actively participate in all agile ceremonies
• Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
• Understand and quickly learn Freddie Mac's Salesforce technology and value
• Understand and quickly learn business use cases and needs

Qualifications:

• Bachelor's Degree or equivalent work experience
• Salesforce knowledge required
• In depth understanding of Freddie Mac system functionality highly desirable
• Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
• Contact Center operations support and optimization experience (preferred)

Keys to Success in this Role:

• Outstanding interpersonal, technical, and organizational skills
• Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines
• Excellent verbal and written communication skills, technical awareness and leadership abilities
• Passion for driving value to customers

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

The anticipated annualized base salary range for this position is $99,000 to $149,000 and is eligible to participate in the annual incentive program.