Call Center Representative/Dispatcher - Millbury, MA
1 day ago
Job description
Who We Are
We continue to grow because we hire the best, and our customers love us for it. Landry Mechanical has proudly served the Millbury area for years. You've likely seen our trucks and our ads, but what you may not know is what it's like to be part of our team.
Our success starts in the office. Our Call Center Representatives and Dispatchers are the first voice our customers hear and the heartbeat of our daily operations. When you join our team, you're not just answering phones, you're building trust, creating exceptional customer experiences, and ensuring our technicians are set up for success.
People often come to us looking for a job. They stay because they find a fulfilling career, opportunities to grow, and a team that values their contributions every single day.
The Role: Call Center Representative / Dispatcher
As a key member of our Customer Service & Dispatch Team, you will:
Answer inbound customer calls with professionalism and empathy
Schedule service appointments efficiently and accurately
Dispatch technicians using ServiceTitan software
Communicate clearly with field technicians throughout the day
Resolve customer concerns and provide updates
Maintain detailed and accurate customer records
Work collaboratively with the team to ensure smooth daily operations
This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering outstanding customer service.
Why Choose Landry?
Competitive Pay – Strong hourly wage plus performance bonuses
Medical Insurance – We contribute toward health, dental, and vision premiums for you and your family
Work-Life Balance – PTO plus one floating PTO day per year
401(k) Plan with 4% Match
Modern Technology – Laptop and monitor fully integrated ServiceTitan software
State-of-the-Art 14,000 sq. ft. Facility
Paid Training – Nexstar training, leadership development, and in-house professional growth programs
We are one of the fastest-growing home service companies in the area. As a privately owned, family-operated business, we are committed to exceptional customer service and creating an outstanding workplace culture.
What We Offer You
Stability with a growing, established company
Competitive hourly pay with bonus opportunities
Clear opportunities for advancement
Ongoing training and professional development
Team-building events (baseball games, bowling, team breakfasts, and more)
A culture of continuous improvement and cutting-edge technology
Pride in working for a company that serves and supports the local community
If you are organized, customer-focused, and ready to grow your career with a company that values your contribution, we'd love to meet you.
Join Landry Mechanical - where great careers begin at the front line.
Similar jobs
+We continue to grow because we hire the best, and our customers love us for it. Landry Mechanical has proudly served the Millbury area for years. · You'll be a key member of our Customer Service & Dispatch Team answering inbound customer calls with professionalism and empathy, s ...
3 days ago
We continue to grow because we hire the best, and our customers love us for it. Landry Mechanical has proudly served the Millbury area for years. · ...
5 days ago
We can't do it without an exceptional workforce With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. · ...
3 weeks ago
We are seeking an experienced Non-Clinical Call Center Agent to support a high-volume Behavioral Health Crisis Line serving multiple communities. · This role is essential in providing timely access to urgent and emergent behavioral health services for individuals experiencing men ...
1 month ago
We are currently hiring a Call Center Representative based in Worcester MA. This position will have you answering calls to the Health Center and determining what action must be taken to process the calls appropriately. · ...
1 week ago
This is a great opportunity for someone with previous banking experience who enjoys problem-solving, collaborating with a team, and delivering excellent member support. We offer career growth, ongoing training, and a supportive team environment where your expertise will make an i ...
3 weeks ago
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. If you are looking for an aggressive income with a chance to give yourself a raise every day; than this job is for you. · In this role, you will be the first point of contact for our customer ...
1 month ago
We are seeking an experienced Non-Clinical Call Center Agent to support a high-volume Behavioral Health Crisis Line serving multiple communities. · Receive and respond to incoming calls and referrals for urgent and emergent behavioral health services · Provide telephonic crisis s ...
1 month ago
Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. · ...
1 month ago
This is a contract assignment with one of the large Health System based out of Massachusetts state. · ...
1 month ago
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program. · ...
1 month ago
BDC Representatives are the first contact for sales customers representing the dealer group with a professional and helpful attitude handling and maintaining high volume of sales customer inquiries while assisting sales department(s) making appointments via email chat text phone. ...
2 weeks ago
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program. It also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. · ...
2 weeks ago
We are currently hiring a Call Center Representative based in Worcester MA.Answer inbound telephone calls to ensure callers' needs are met quickly and efficiently. · ...
3 weeks ago
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). · Professionally respond to telephone inquiries from motorists relating to program rules and r ...
2 weeks ago
EMS Dispatcher/Coms Specialist, Communications Center, Per Diem
Only for registered members
Provides emergency communications and emergency medical dispatch instruction in accordance with all required protocols for E-911 for the Worcester Regional Emergency Communications Center (WRECC), Town of Shrewsbury. · Serves as a dispatcher for UMass Memorial Life Flight and oth ...
2 days ago
EMS Dispatcher/Coms Specialist, Communications Center, Per Diem
Only for registered members
Provides emergency communications and emergency medical dispatch instruction in accordance with all required protocols for E-911 for the Worcester Regional Emergency Communications Center (WRECC), Town of Shrewsbury, as well as dispatching and flight coordination for UMass Memori ...
1 day ago
EMS Dispatcher/Coms Specialist, Communications Center, Per Diem
Only for registered members
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. · Exemption Status: · Non-Exempt · Hiring Range: · $0.00 - $0.00 · Please note that the final offer may vary within this range ba ...
17 hours ago
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program. This position also provides telephone support for inspection station personnel about processes and procedures.Professionally respond t ...
1 month ago
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program. · Professionally respond to telephone inquiries from motorists relating to program rules and requirements. · Enter each call received ...
1 month ago