Client Services Operations Supervisor - Orem

Only for registered members Orem, United States

2 days ago

Full time $40,000 - $50,000 (USD)

Client Services Operations Supervisor · Job Type: Full-time · Starting Salary: $40,000-$50,000K · Work Location: In office, Provo, UT · Position Overview: · The Client Services Operations Supervisor plays a critical role in supporting the daily operations of our Customer Service ...

Job description

Client Services Operations Supervisor

Job Type: Full-time

Starting Salary: $40,000-$50,000K

Work Location: In office, Provo, UT

Position Overview:

The Client Services Operations Supervisor plays a critical role in supporting the daily operations of our Customer Service team. This position serves as a senior point of contact between frontline team members, supervisors, and management. The ideal candidate is organized, dependable, and confident in handling both people and processes—keeping the team running smoothly while delivering excellent service to our clients. Your leadership and expertise will be key in fostering a positive, productive work environment and achieving our customer service objectives.

Key Responsibilities:

Act as a lead resource for the Customer Service team and supervisors, providing guidance and support as needed

Manage team scheduling, time-off coordination, and coverage to ensure appropriate staffing levels

Handle escalated customer inquiries and complex issues with professionalism and care

Assist with onboarding and training support for new team members

Support office operations and maintenance needs, ensuring a productive and organized work environment

Monitor workflows and help identify opportunities for process improvements

Serve as a liaison between the Customer Service team and management, communicating updates, concerns, and feedback

Help maintain internal documentation, procedures, and team communications

Reports to the Customer Service Manager

Key Qualifications:

Previous experience in customer service, team leadership, or operations support

Strong organizational and time-management skills

Ability to handle sensitive situations and escalated calls calmly and effectively

Excellent communication skills, both written and verbal

Comfortable balancing administrative responsibilities with people leadership

Reliable, proactive, and solution-oriented

About Us:

Rocky Mountain Reserve provides employee benefits to other companies as a service. The benefits we provide to our clients are FSA, HSA, and COBRA administration. Our mission is to enable employees to save money for needed healthcare costs through these benefits. Providing outstanding customer service is paramount to that mission. We strive to make the world of health benefits easier to understand and simpler to navigate.

At Rocky Mountain Reserve our customer service team is the backbone of our company You will play an integral role in the success and growth of our company and the reputation we have with our clients. Our Client Services Team is responsible for assisting participants via inbound calls, emails, and chats.

We pride ourselves on our team's professionalism and dedication to excellence. As we continue to grow, we are looking for a dynamic and experienced Customer Service Manager to join our team and contribute to our mission of delivering exceptional customer service.

Benefits:

Health/Dental/Vision Coverage

401k with employer match

Generous PTO & Paid Holidays

A Monday-Friday Schedule (No nights or weekends)

Opportunity for growth and development.

On-site Gym and Office Snacks

The chance to be a part of a growing company that values customer service

Join us in delivering exceptional service and support to our participants and clients. We look forward to reviewing your application.

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