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Batavia

    Helpdesk Technician - Batavia, United States - Batavia Public Schools

    Batavia Public Schools
    Batavia Public Schools Batavia, United States

    1 month ago

    Default job background
    Description

    Position Type:
    Technology/Heldesk Technician


    Date Posted:
    5/2/2024


    Location:
    Rosalie Jones Administration Center


    Date Available:
    07/01/2024


    Closing Date:
    When Filled


    JOB TITLE:
    Helpdesk Technician
    The following statements are intended to describe the general nature and level of work being performed. They are
    not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so
    classified.
    The Helpdesk Technician is responsible for technical support and assistance for software/hardware issues with
    staff and students . He/she has the primary responsibility of resolving tickets from staff or students promptly.
    The Helpdesk Technician functions as a member of the Tech Team with a primary focus on Level 1 Support
    Operations. This position requires the ability to quickly solve problems and have effective collaboration with
    other District staff.


    QUALIFICATIONS:

    Skillset:

    • Provide technical support and assistance for software/hardware issues for all staff and students
    • Basic understanding of Google Chromebooks, Microsoft Windows, Google Workspace (Docs, Sheets,
    Slides, etc.), and Microsoft Office (Word, Excel, PowerPoint, etc.)

    • Basic experience in setup and repair of technology hardware/equipment
    • Entry level knowledge of computer networks in a school environment
    • Ability to listen and communicate well verbally and in writing
    • Strong customer service skills
    • Strong inventory and record-keeping skills
    • A willingness to learn new technologies as they evolve
    • Ability to use personal time management and multitasking

    Ability to:

    • Learn technologies and practices to complete essential duties.
    • Maintain the confidentiality of District information.
    • Manage multiple, high priority, tasks.
    • Develop and maintain effective working relationships with staff, students, and vendors.
    • Communicate effectively in both written and oral form.
    • Describe technical issues to users at multiple ability levels.
    • Climb ladders, lift up to 50 lbs, and travel between buildings.
    • Perform miscellaneous job-related duties as assigned.

    TERMS OF EMPLOYMENT:

    • Full-Time 12-Month hourly position
    • Assigned location(s): Rosalie Jones Administration Center
    • Reports to:
    Helpdesk Analyst Team Lead

    • Hourly wage of $18/hr.
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