Customer Service Representative - San Francisco - LHH

    LHH
    LHH San Francisco

    4 days ago

    Description

    Customer Service Representative

    We're looking for a dedicated and energetic Customer Service Representative I to join our team in downtown San Francisco. If you have 1+ year of customer service or call center experience and enjoy helping people resolve inquiries quickly and accurately, this is a great opportunity to grow your career in a supportive, fast-paced environment.

    What You'll Do:

    • Respond to customer inquiries and complaints via phone, email, or in-person
    • Resolve issues related to claims, benefits, and eligibility
    • Maintain up-to-date knowledge of assigned plans and company procedures
    • Meet quality and quantity standards for customer interactions
    • Perform administrative and clerical tasks as needed
    • Identify potential problems and escalate to management

    What You Bring:

    • High School Diploma or GED
    • 1+ year of experience in customer service or call center environment
    • Knowledge of claims processing and healthcare is a plus
    • Strong work ethic, team-oriented, and high integrity
    • Clear verbal and written communication skills
    • Strong organizational and listening skills
    • Ability to interpret business materials, benefit plans, and regulations
    • Proficient in MS Word and Excel
    • Excellent attendance and punctuality

    Top performers in this role are strong communicators, adept at aligning diverse stakeholders, and focused on driving measurable delivery outcomes across a complex technical landscape.

    Location: San Francisco, CA 94104, USA- onsite

    Pay: $23– $25/hour.

    If you have an interest in the Customer Service Representative, please apply now

    Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:


    • The California Fair Chance Act


    • Los Angeles City Fair Chance Ordinance


    • Los Angeles County Fair Chance Ordinance for Employers


    • San Francisco Fair Chance Ordinance

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