Customer Service Rep 1.04 - San Luis, United States - Advanced Call Center Technologies

Description

Location:

Location:

Customer Service Rep 1.04 in San Luis, AZ at ACT Location *

**Location:**

**Experience:**

At least 3 year(s) **Job Description**

**Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking **Customer Service Representatives** who are passionate about helping others, to join our team.

We offer:

Opportunities to advance within

Hourly, overtime, and tremendous bonus opportunities

Flexible full-time schedules and stability

Affordable benefits for you, your spouse, and/or children after 90 days

Paid time off and paid holidays after 90 days

**Customer Service Representatives** primarily receive inbound calls from consumers for assistance. In this role, you will also present other offerings for additional services. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

**Essential Duties and Responsibilities for Customer Service Representative**

Responds promptly to customer needs, solicits customer feedback to improve service

Solicit new business, up-sell existing business and ensure customer needs are met.

Utilize knowledge of existing offers to maintain customer loyalty

Maintains confidentiality, listen to others without interrupting

Speaks clearly and persuasively in positive or negative situations

Multi tasks to document while speaking with the consumer.

Demonstrates accuracy and thoroughness

Looks for ways to improve and promote qualit

Qualifications - External

Education: High School diploma or GED

Must be able to successfully pass criminal background check

3 years prior customer service experience